Hi!
We have BE 2014 installed on windows 2012 Standard. After restarting the server due to windows update BE Services have stopped and not starting even manually. We changed the logon account to Local System but no benefit. It was working fine before restarting.
Any Suggestions?
Thanks.
After repairing Backup Exec it started working. Don't know what was the problem.
Hello,
What is the error message logged(related to a specific Backup Exec service) in the Windows Event Viewer?
For starters, you might want to refer to the following link and ensure that the account used(not the Local System Account) for the Backup Exec services have the reuqired rights: How to define/grant the required user rights/permissions for a Backup Exec Service Account (BESA)
You can also make use of the SymHelp Utility to diagnose the issue: Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues
Check that the service for the SQL instance BKUPEXEC is started before you start the BE services.
SQL SERVICE is already started. Below is the message from event viewer.
Log Name: Application
Source: Backup Exec
Date: 4/11/2015 1:40:18 PM
Event ID: 57802
Task Category: (65535)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The Backup Exec Server Service did not start. An internal error (10) occurred in object 13.
For more information, click the following link:
http://entced.symantec.com/entt?product=BE&module=eng-event&error=V-379-57802&build=retail%3
After repairing Backup Exec it started working. Don't know what was the problem.
