Forum Discussion

Roeland's avatar
Roeland
Level 3
10 years ago
Solved

BE15.0.3 and Win2012R2; no tapeinst.exe ?

I've recently installed the latest firmware to our (iSCSI) Dell TL4000 and LTO6 drives. Ever since backups have limited (228MB/min) throughput.

Dell support tells me to use tapeinst.exe because of hidden drivers/devices which are not deleted bij BE. But as of Win2008 this tool is no longer available, I've used hotswap.exe to install the correct drivers (after removing the hardware from the Win hardware list) but it did not help.

The tape drives have been cleaned, all hardware tests were successfully passed.

I've disconnected the library and drives in the iSCSI initiator, also removing the devices from the favourite targets list.

The drives are listed as IBM ULT3580-HH6 SCSI seq dev, device provider Microsoft (2006). The tape library is listed as Unknown Medium Changer, also Microsoft as driver provider. I've read somewhere this should be Symantec?

I have deleted the tape drives from BE, but haven't deleted the library yet (as this will affect all the job definitions and I have two tape libraries).

In trying to come up with a solution I have had some (IO) issues connecting to the library and drives. At some point the target id's of the devices changed (were different than mentioned in BE).

I have a case with Veritas but so far they've asked me for the results of a sas.exe (?)

I guessing it has to do with invisible devices/drivers and TUR, but not sure how to solve this, anybody ?

 

  • Problem solved !

    Main problem was the old drivers/devices which were kept (hidden) by Windows, once those were deleted (and after power cycling, rebooting iSCSI) all worked fine again.

    Thanks for your suggestions !

17 Replies

  • Had a confirmation of Dell yesterday that the new firmware has a bug, which has implications on only a minority group...

    --> In the next version this will be rectified.

    The functionality I was looking for (in tapeinst.exe) is possible in Win device manager, just opt for showing hidden devices...

    --> This revealed drivers I was sure to have deleted.

     

    So, I've uninstalled all drivers (especially hidden ones) and I'm installing the old firmware. I'll let you know if this solves the problem.

  • If the manufacturer's driver is available, is this preferable to the Microsoft driver?
  • VERITAS and Dell (for that matter) stated one should always use the backup exec drivers.

  • 5) Ensure that the library and tape drive is recognised and functioning correctly in the Windows Device Manager. The library should appear as an Unknown Medium Changer with a Microsoft driver and the tape drive should have a Symantec driver.

    => the tape driver should also have Microsoft as provider, in fact all driver properties are the same as for the library

  • Problem solved !

    Main problem was the old drivers/devices which were kept (hidden) by Windows, once those were deleted (and after power cycling, rebooting iSCSI) all worked fine again.

    Thanks for your suggestions !

  • Had a confirmation of Dell yesterday that the new firmware has a bug, which has implications on only a minority group...

    This is a firmware bug in what device and what firmware version?  Did you go back to the old firmware?

    Did this bug limit performance?

    What performace are you getting now?

  • If this is the ONLY thing that has changed, have you investigated going back to the old firmware to see if maybe the new firmware is broken?  What speed were you getting before, when things were good?