Forum Discussion

data1025's avatar
data1025
Level 2
13 years ago

BE2010 - Restoring VmWare - Error 0xe00095B3 - Unable to create virtual disk

Hello,

I am attempting to restore some individual files from a multi-VM backup across two tapes. I can see and select the files for restore, the job runs for ~30 minutes, and then errors with:

 

Final Error: 0x00095b3 - Unable to create virtual disk.

Failed to mount one or more virtual disk images.

I am using the GRT option so I could restore single files from tape when necessary. 

I have tried the options "Destination > File Redirection" and "Destination > VMWare Redirection (redirect to a folder)" to the local drive on the BE server which is not a VM server.

My current BE version is BE 2010 R2 - Media Server v13.0 Rev 4164 (32bit). Admin console same version. LiveUpdate says there are no updates. I found a hotfix 354451 for a previous revision number, but when attempting to install, it says it must be on the media server, which I am.

I have the license installed for "Agent for VMware Virtual Infrastructure".

I have never "restored" from this server.

Thanks for your help.

 

 

 

2010
Backup and Recovery
Backup Exec
Restore
Virtualization
  • Ben_L_'s avatar
    Ben_L_
    13 years ago

    Change Tools - Options - VMware - "Enter a path to store the temporary files created by staging"

    and

    Tools - Option - Restore - Granular Recovery Technology.

    Make sure to use the same path in both.

  • data1025's avatar
    data1025
    Level 2
    13 years ago

    Hi Craig,

     

    Yes, I reviewed that article, which is where I got that hotfix # from. The article only mentions backups. I am attempting a restore. I am also not using a NAS but a Dell server with a local HD installed.

     

     

  • data1025's avatar
    data1025
    Level 2
    13 years ago

    Hello...

    I see part of my problem. No matter where I tell the restore job to store the temporary VMDK file, it places it in the C:\temp folder. The job saves with the correct folder name, but the job details/submit page always says C:\temp.

     

    My C drive has no space. I have changed the environment variables for Windows but no luck.

    Is there ANY way to make the temporary "staging" area go to another drive letter?

    I am referring to the first setting shown here: http://www.symantec.com/business/support/index?page=content&id=HOWTO74279

     

    Thanks,

    Eric

     

     

     

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...check under Tools --> Options --> VMware. The option for a temporary staging area should be listed there.

  • Ben_L_'s avatar
    Ben_L_
    Level 6
    13 years ago

    Change Tools - Options - VMware - "Enter a path to store the temporary files created by staging"

    and

    Tools - Option - Restore - Granular Recovery Technology.

    Make sure to use the same path in both.

  • data1025's avatar
    data1025
    Level 2
    13 years ago

    Hi Ben,

    That's what fixed my issue. I entered the same path into the Tools - Option - Restore - Granular Recovery Technology and noticed immediately that the job summary showed the new location.

     

    Craig - Thank you again for your help too!