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Judh's avatar
Judh
Level 4
11 years ago
Solved

be2010R3 using B2D - Target iSCSI Drive on file server

I am attempting to setup a B2D backup rotation, I have everything running except backing up an iSCSI drive mapped to my file server.

The Tape backups backup the iSCSI drive fine.

The backup server maps the B2D Folder to an iSCSI drive, and attempts to backup another iSCSI drive on another server, but cannot find the folder specified.

All other files and folders on servers not housing an iSCSI drive backup normally to the b2d drive.

I can make the backup and see the folders in question on the backup interface.

The iSCSI drives are shared out from a Dell SAN MD3220i

Backup Server: BE 2010 R3, Server 2008 R2

File Server: Server 2008 R2

 

Error Message: E00084AF

Backing Up
Backup and Recovery
Backup Exec
Error messages
Troubleshooting
  • Judh's avatar
    Judh
    11 years ago

    Success, CHKDSK found a boatload of errors from the initial testing phase of mapping iSCSI drives to multiple servers.  B2D succeeded after chkdsk fixed the drive.

     

    Thanks for your help.

     

     

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...do you have the Remote Agent for Windows Servers installed on the remote server? iSCSI LUNs are seen by Windows as being local drives...

    Thanks!

  • Judh's avatar
    Judh
    Level 4
    11 years ago

    Server 1: Backup Server

    B2D Drive is iSCSI (delivered by SAN device) or physical drive attached to the server, seen by disk management.

    *Note: Further testing seems to remove the b2d folder location as a cause of this problem)

     

    Server 2: File Server

    File Source = iSCSI drive, seen by disk Manager and active

    Backup Exec Agent Installed, even uninstalled and reinstalled the agent.

    Note: During test backup of the files on the iscsi mapped drive, the agent sees the snapshot processing

     

    Error during backup

    e00084af - The directory or file was not found, or could not be accessed.

     

     

    All other files located on any server not residing on an iSCSI device, is backed up normally.

    All TAPE backups proceed normally, and can backup files/folders located on server 2's iSCSI drive...

     

     

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Create a new folder on that iSCSI LUN and put a file in there. Try backing just that folder up and see if you get the same issue.

    Thanks!

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Also check out:

    http://www.symantec.com/business/support/index?page=content&id=TECH188123

     

  • Judh's avatar
    Judh
    Level 4
    11 years ago

    As I was diagnosing things further, got to chkdsk on the drive itself after seeing NTFS errors on the event logs. 

     

    CHKDSK is fixing the drive as we write, hopefully this may be it...

     

     

  • Judh's avatar
    Judh
    Level 4
    11 years ago

    Success, CHKDSK found a boatload of errors from the initial testing phase of mapping iSCSI drives to multiple servers.  B2D succeeded after chkdsk fixed the drive.

     

    Thanks for your help.