Forum Discussion

neaja's avatar
neaja
Level 3
12 years ago

beremote.exe crash

Hi guys, I'm trying to backup hyper-v guest from hyper-v server, the jobs run for a while and than the remote agent crashed. I'm using backup server 2012 by the way.

here is the log in the event viewer

Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000730025
Faulting process id: 0x375c
Faulting application start time: 0x01cdddd54f979bb9
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: unknown
Report Id: 1d41d9d4-4d6a-11e2-9ec0-9f61e883bcf5

anyone knows how to fix this problem? This error occured for a specific guests only

Thanks

2012
Backup and Recovery
Backup Exec
  • pkh's avatar
    pkh
    12 years ago

    If you update to the latest hotfixes and have problems running your jobs, then you should open a support case with Symantec.

    Your problem may be fixed by either SP1a or the latest hotfixes.  Without updating to these, then you would not know whether the problem is fixed.

  • pkh's avatar
    pkh
    Moderator
    12 years ago

    Have you updated to SP1a and the latest hotfixes?  If not, run LiveUpdate a couple of times to do so.

  • neaja's avatar
    neaja
    Level 3
    12 years ago

    Hi pkh, thank you for your reply.

    Last time I update to SP1a and the latest hotfixes, the backup server cannot run any job, either it's backup or restore, and then I re-install without installing any update. I'm afraid the same problem will occur if I install the new update.. I've been searching this problem in symantec website but there is no solution for this..

     

    Thanks

  • pkh's avatar
    pkh
    Moderator
    12 years ago

    If you update to the latest hotfixes and have problems running your jobs, then you should open a support case with Symantec.

    Your problem may be fixed by either SP1a or the latest hotfixes.  Without updating to these, then you would not know whether the problem is fixed.

  • neaja's avatar
    neaja
    Level 3
    12 years ago

    Hi pkh, thanks again for the reply

    All right, I will try to update to SP1a right away, I will create a new ticket if problem occur.

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    12 years ago

    After updating to SP1a, don't forget to run LU a couple to get the latest hotfixes.  You should run LU until it says that there is no more update. 

  • Orionex's avatar
    Orionex
    Level 4
    12 years ago

    You are having " Faulting module name: unknown " We cannot know what is exactely causing the crash 

    I advise to uninstall and reinstall the Raws agent manualy , Then Activate the debug mode and launch the job again.

    I advise also to run live update in order to get the latest hotfixes .

     

  • Nabil_polska's avatar
    Nabil_polska
    Level 4
    12 years ago

    Your backups are to tape drive or to disk ?

    is there some databases ?

    there are special HF that fixed Beremote crashs but  Faulting module is known

    i suggest to re install the remote agent maybe it's not ine the same version .

  • BanksyMJ's avatar
    BanksyMJ
    Level 4
    12 years ago
    There has been a new hot fix released for BEremote.exe crashes Tech Article TECH199866. There are also some registry settings and an orphan update available if you still encounter issues after applying the hotfix. To get these you will need to open a support case.
  • neaja's avatar
    neaja
    Level 3
    12 years ago

    Hi all, sorry for late reply, but this issue already resolved.

    Thanks!