Cannot Access Directory, But Mail Store Backed up

Question

Hello
First the basics:
I am running Backup Exec 12.5 Rev2213 with Service Pack 4 on a Windows 2003 Enterprise SP2 server. The Exchange server is a Windows 2003 SP2 server also. I am running Exchange 2003 ver 6.5.7638.1
I am having a problem with the backup failing due to not being able to access the directory.&nbsp;I have two mail stores on the server, with 3 directories inside of each store. The backup always fails on Store 1, the directory not being accessed is the one the backup&nbsp;logon account is in. That account is a Domain Admin account. The rest of the Store is backed-up, I can see the results in the folder on the drive, but does not show up in the Restore section of the Console.
Before running the last backup, I created a new backup device and media, but used the same job that i have before.
Two questions:
1.&nbsp;Does the logon account need to be a member of any&nbsp;group, like Domain Admin, etc. (I have been using the current account for over 6 years), or is&nbsp;it suppose to be just an ordinary account? When I test the job using the current account, it always tests successfully.
2. Is there anyway to access the directories that were backed-up from Store 1, to make them be 'seen' in the console when I click on that store?&nbsp;
3. Do I need to delete the job and recreate a new one?
I have already&nbsp;reviewed the following TECH articles to see if I could find a solution:
62826
72477
55002
71644
68906
160574&nbsp;
Attached is the job log from the most current failure.

colin_weaver · Answer

It should be&nbsp;a Domain Admin, Exchange Full Admin, have a mailbox, have the mailbox not hidden from the global address list and the first 5 characters of the mailbox name must be unique in the environment (i.e. don't use Admin if Admin1 exists etc)

stephen_keating · Answer

Thanks for the information. Any ideas of point 2 and 3? The backup has failed three times in a row. I am using the GRT, because I need access to the mailboxes.

lmosla · Answer

See this Technote for possible solutions &nbsp;Exchange Information Store backup to Backup-to-Disk Folder fails with the error - Backup- \Exchange\Microsoft Information Store\First Storage Group Database was not found, or could not be accessed
&nbsp;Youve already done step 6. &nbsp;It looks like you are running McAfee on the Exchange server. &nbsp;I recommend creating jobs to back up the Exchange Databases seperately and also disabling any Antivirus Protection on the Exchange server.

stephen_keating · Answer

My thanks to all for your suggestions, they have partially solved the problem. I did a full backup of each store using new jobs created for this, seperately, to a new disk drive, and all went well. However, when I ran the old full backup job, but&nbsp;pointed to a folder on the new disk drive, two things happen. 1.&nbsp;Even though I have a 1GB NIC in both the&nbsp;Exchange server, Backup server and the switch connecting the two, the old job still runs at 52mb/min. The new mail store jobs run at nearly 1 GB/min. Any way to accelerate the old job? 2. While running the old job, starting it at 8 PM on Friday, by Saturday night at around 11 PM&nbsp;the mail store 1 was unmounted and error code 1159 was the reason. Seems the transaction logs had built up to 1008, which causes the unmounting. I have the backup job set to&nbsp;the default of clearing the transaction logs as&nbsp;the backup runs. Is there something the Backup Exec could have done to cause this to happen, and&nbsp; if son what do I need to do to&nbsp;prevent it in the future? Attached is the log from the failed backup job.
&nbsp;
Thanks for any help.&nbsp;&nbsp;

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Cannot Access Directory, But Mail Store Backed up

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