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manol4ik's avatar
manol4ik
Level 5
13 years ago
Solved

Cant install BE2012 client

Hi everyone,

 

 

Im trying to install a client for BE2012 via PUSH but i get the following message:

 

 

Job started     : Tuesday, December 18, 2012 1:22:51 PM
Job ended       : Tuesday, December 18, 2012 1:23:09 PM
Final error: 0x643 - Fatal error during installation.

Final error category: Other Errors
Completed status: Failed

 

Anyone have some idea how can i install the client?

 

Regards,

 

 

Alejandro

 

 

PS. A client was installed on this server, and the data i want to backup is mailboxes for exchange

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Backup Exec
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Troubleshooting
Uninstall
  • manol4ik's avatar
    manol4ik
    13 years ago

    Hi everyone,

     

     

    Thanks for the help that everyone provide, the problem was that some process from Mcafee was bloking the install, i stoped the processes when i tryed, also stop the services, but didnt work, then I uninstalled the client for Mcafee and run the local install on the server and worked just fine, also did the same thing for another server using push install and also work well.

     

     

    thanks for all your help solving this issue

     

     

    Alejandro

  • manol4ik's avatar
    manol4ik
    Level 5
    13 years ago

    I copied the RAWS to the client but i got the following message

     

     

    12-18-2012,13:44:21 : Action 13:44:21: InstallServices. Installing new services
    12-18-2012,13:44:21 : Service:
    + 12-18-2012,13:44:21 : FATAL ERROR: Error 1923.Service Backup Exec Error Recording Service (bedbg) could not be installed. Verify that you have sufficient privileges to install system services.
    12-18-2012,13:44:21 : Threw Exception: The value of argument 'buttons' (514) is invalid for Enum type 'MessageBoxButtons'. Parameter name: buttons
    12-18-2012,13:44:21 : Service:
    + 12-18-2012,13:44:21 : FATAL ERROR: Error 1923.Service Backup Exec PureDisk Filesystem Service (PDVFSService) could not be installed. Verify that you have sufficient privileges to install system services.
    12-18-2012,13:44:21 : Threw Exception: The value of argument 'buttons' (514) is invalid for Enum type 'MessageBoxButtons'. Parameter name: buttons
    12-18-2012,13:44:21 : Action 13:44:21: RAWSAMD64_ConfigRAWS.
    12-18-2012,13:44:21 : __stdcall RAWSX64_ConfigRAWS
    12-18-2012,13:44:21 : CRANTOperations::DisableCancelButton
    12-18-2012,13:44:21 : CRANTOperations::RANT_InstallService
    12-18-2012,13:44:21 : C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
    12-18-2012,13:44:21 : Installing RAWS Service returned: 1603
    + 12-18-2012,13:44:21 : V-225-145: Error installing RAWSx64 service ***To search for information about this error, click here  
     
     
     
     
  • lmosla's avatar
    lmosla
    Level 6
    13 years ago

    When you copy the RAWS folder to the Remote server right click on the .exe and run as an Administrator

    also stop any antivirus that is running then run the install

     

  • Nitin_P's avatar
    Nitin_P
    Level 4
    13 years ago

    Hi , manol4ik

    It sounds like a permission issue. As suggested before , please try to run the program as an administrator. If possible , try to login as a local admin on remote machine and then try the install. Even though the account might have local admin group privilages , logging in as a local admin explicitely makes a difference.

     

  • manol4ik's avatar
    manol4ik
    Level 5
    13 years ago

    i will try the issue with the antivirus, on that server its installed mcafee, so it might be blocking something, but i must recall that on the server the client was installed, I just want to reinstall the client.

     

     

    Thanks for the help

  • manol4ik's avatar
    manol4ik
    Level 5
    13 years ago

    Hi everyone!

     

    I tryed the steps that where given in the previus comment with no success i got the following message:

     

    failed to create remote process VxPushRA\RAWSX64\strpimon.exe with error code 1603  (when im trying to install via push)

     

    and when the installation goes from the client it goes to a moment when the script do a rollback

     

     

    thanks for the help

     

     

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    Don't push out your agent.  As suggested previously, copy the RAWS directory to the remote server and then install the agent from there.

  • manol4ik's avatar
    manol4ik
    Level 5
    13 years ago

    Hi Sameer,

     

     

    You know that I have the problem trying to install any BE client on the network

     

     

    Thanks

  • Nitin_P's avatar
    Nitin_P
    Level 4
    13 years ago
    Hi manol4ik , As suggested before , while installing it locally , did you try to login as a local admin account. Again , this has resolved issues when you are logged in as a local administrator account [ not the account that has local admin privilages , but the local admin itself ] . Please let us know the status of this installation using local admin account and collect event log from specific time accordingly.
  • manol4ik's avatar
    manol4ik
    Level 5
    13 years ago

    Hi everyone,

     

     

    Thanks for the help that everyone provide, the problem was that some process from Mcafee was bloking the install, i stoped the processes when i tryed, also stop the services, but didnt work, then I uninstalled the client for Mcafee and run the local install on the server and worked just fine, also did the same thing for another server using push install and also work well.

     

     

    thanks for all your help solving this issue

     

     

    Alejandro