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macpiano's avatar
macpiano
Level 6
15 years ago

Client side dedupe didn't work

This was my first large test job with a 2.2TB file server. The dedupe folder is in another server. So Backup server A backs up to Server B's dedupe folder. Something worked because it only used about 65% of the disk space on Server B. The job took forever so I'm thinking that it was using server side dedupe. I don't want that because I need it done faster. It was over 60 hours. This is the message that I got after it ended.

The job completed successfully. However, the following conditions were encountered:

Client-side deduplication is enabled for this job, but it could not be used.

When I installed the agent I did not reboot the server. Would that have anything to do with it?

Thanks

Gary

2010
Backup and Recovery
Backup Exec

12 Replies

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  • AmolB's avatar
    AmolB
    Moderator
    15 years ago

    Is it BE2010 or BE2010 R2 ?

     To use client side dedup you need to create a selection list with only 1 server in it.

     Also you need to configure remote agent with direct access(RADA) for the remote server.

  • macpiano's avatar
    macpiano
    Level 6
    15 years ago

    It is 2010 R2.

     

    The selection list was only one server. How do I configure RADA?

  • AmolB's avatar
    AmolB
    Moderator
    15 years ago

    In BE console, Click on the devices tab and check if you can see a folder

    beneath the dedup folder with the remote server name.

    Refer to http://www.symantec.com/docs/HOWTO23345

  • macpiano's avatar
    macpiano
    Level 6
    15 years ago

    yes I have that under devices with Server B showing that folder name that I created and it shows that it has the data size that was used.

  • macpiano's avatar
    macpiano
    Level 6
    15 years ago

    I did notice that I have 2 folders under the device and the other one has the sharing hand but the folder Iused does not. Am I using the wrong folder maybe?

  • AmolB's avatar
    AmolB
    Moderator
    15 years ago

    Have you checked the below article.

    http://www.symantec.com/docs/TECH77683

    I would suggest you to restart the remote agent service on the remote server and then 

    configure a small backup with 5-10 MB of data and check the results else reboot the 

    server and check the results.

  • macpiano's avatar
    macpiano
    Level 6
    15 years ago

    I ran a 4 gig job. It didn't complain about client side deduplication. However it took 35 minutes to complete the job and it was an 85 to 1 ratio leading me to believe it was server side dedupe because that data would have been on the first 2.2 TB job that I did. If it was client side I can't imagine that big of a savings.

  • macpiano's avatar
    macpiano
    Level 6
    15 years ago

    I probably need to reboot the server and since it is in production I will do that tonight. Is client side or media side faster?