Client-side dedupe fails on 1 computer
Media server: WS2008 R2 SP1/BE2012 V-ray SP4
Remote servers: 1 physical WS2012, 2 virtual WS2012, RAWS installed and patched.
Backing up at guest level to a dedupe device. Backups of the physical and one of the virtual machines complete successfully. The other virtual machine completes with this exception:
Client-side deduplication is enabled for this job, but it could not be used. Please check this link for additional information:
The problem server has never worked with dedupe.
I have followed the steps in http://www.symantec.com/business/support/index?page=content&id=TECH77683. Or, at least, the subset of them that apply to BE2012. No change.
Restarted BE services on media server and problem server. No change.
Disabled both firewalls; no change.
Here is an excerpt from ADAMM.LOG that shows the 3 servers during the most recent BE media server services startup. (PRINT1 is the problem server.)
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Host Name HYPERV
Remote Host Name HYPERV
Port 10000
User Id DOMAIN\svcBackupExec
Vendor Id VERITAS Software, Corp.
Product Id Remote Agent for NT
Revision 8.1
Operating System Type Windows NT
Operating System Version Major Version=6 Minor Version=2 Build Number=9200 ServicePack Major=0 ServicePack Minor=0 SuiteMask=400 ProductType=3 ProcessorType=AMD64
Host Id FE80::C806:8080:A1A6:A1AB
Discover Status SUCCESS!
----------------------------------------------------------------------------------------------------
*** NDMP Server inaccessible, unsupported, or has no devices ***
Host Name PRINT1.domain.local
Remote Host Name
Port 10000
User Id
Vendor Id
Product Id
Revision
Operating System Type
Operating System Version
Host Id
Discover Status SUCCESS!
----------------------------------------------------------------------------------------------------
Host Name PRINT2.domain.local
Remote Host Name PRINT2
Port 10000
User Id DOMAIN\svcBackupExecDedupe
Vendor Id VERITAS Software, Corp.
Product Id Remote Agent for NT
Revision 8.1
Operating System Type Windows NT
Operating System Version Major Version=6 Minor Version=2 Build Number=9200 ServicePack Major=0 ServicePack Minor=0 SuiteMask=272 ProductType=3 ProcessorType=AMD64
Host Id FE80::DC25:CDCB:9343:F7AD
Discover Status SUCCESS!
----------------------------------------------------------------------------------------------------
Ancient thread, but stumbled across this and thought I should reply with what turned out to be the answer. The problem is a conflict with Trend Worry-Free Business Security 9.0. If WFBS is installed, the dedupe software won't install successfully. The failure is not reported through the BE push-install UI.
The workaround is to remove WFBS, reboot, then install RAWS, then WFBS. Client-side dedupe will work then.
It is not sufficient to disable WFBS via tray icon...it has to be uninstalled and the machine must be rebooted before attempting to install RAWS.
I have a ticket open with Trend about this now. If I remember, will come back and update this if anything comes of it.
