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PoohZai's avatar
PoohZai
Level 4
14 years ago
Solved

Communication Stalled during B2T

hi,

B2B deduplicate backup job working fine but when B2T duplicate job then backup exec showing communication stalled.

I try to pause on both media (deduplication and tape) and unpause but still having this problem.

anyone have any idea?

many thanks.

  • First of all, your tape and tape drive must be capable of hardware encryption, e.g. LTO4 and LTO5 tape drives are capable of hardware encryption, provided LTO4 and LTO5 are used.  If you are using, say, a LTO3 tape in a LTO4 tape drive, then you cannot do hardware encryption.

    You got to check your hardware whether they are capable of hardware encryption.

    If they do, then you got to right-click on your tape drive in the Device tab and check the Enable Hardware Encryption option and in your job properties, under Network and Security, select hardware encryption.

  • Are you using software encryption?  See this document

    http://www.symantec.com/docs/TECH128171

  • hi pkh,

    may i know how do i can switch from software encryption to hardware encryption?

    many thanks

  • First of all, your tape and tape drive must be capable of hardware encryption, e.g. LTO4 and LTO5 tape drives are capable of hardware encryption, provided LTO4 and LTO5 are used.  If you are using, say, a LTO3 tape in a LTO4 tape drive, then you cannot do hardware encryption.

    You got to check your hardware whether they are capable of hardware encryption.

    If they do, then you got to right-click on your tape drive in the Device tab and check the Enable Hardware Encryption option and in your job properties, under Network and Security, select hardware encryption.