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okaw15's avatar
okaw15
Level 2
9 years ago

Communication with the server timed out on the call 'QueryConfigurationList'

I'm trying to setup a job to convert a physical machine to a virtual machine with Backup Exec 15.  However, when setting up the backup job I get an info message that backup exec is "Querying Virtual Configurations" which eventually times out and displays this error message - Communication with the server timed out on the call 'QueryConfigurationList'

Any ideas?

15
Windows 7
Windows Server 2008

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  • Dgatehouse's avatar
    Dgatehouse
    Level 3
    9 years ago

    Hi Okaw15, sorry to hear about your issue.

    Do you have any ESX/HyperV servers added to BE under Backup and Restore? Are you able to access them (Just browse) via Backup Exec?

    Thanks,

    Dexter

    • okaw15's avatar
      okaw15
      Level 2
      9 years ago

      Dexter,

      I have a HyperV server connected to BE, and i'm able to browse and backup the connected HyperV server.

      Thanks

      • Dgatehouse's avatar
        Dgatehouse
        Level 3
        9 years ago

        Sorry, I was out for a bit. Is there by chance any info in the Event Log at the time when you see the error?