Forum Discussion

Stephen_Keating's avatar
Stephen_Keating
Level 4
10 years ago

Credential test failing

Hello

I have just setup Backup Exec 2014 on a Windows 2008 Standard server, backing up an Exchange 2010 server. I was not getting a notification that the backup job was either complete or failing, just no notification at all. I researched this and found that I needed to change the login account, which I did. when I run the Test credentials though, although most test pass, the test against the mailbox databases fails, with "Test Failed, Test Recommended." What do I need to do to make this work? The login account has domain admin rights and is a member of the Exchange Mail Admins.

2014
Backup and Recovery
Backup Exec
Error messages
Reporting
Windows Server (2003-2008)
  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    10 years ago

    The login account needs an active mailbox that is NOT hidden from the GAL as well.

  • Stephen_Keating's avatar
    Stephen_Keating
    Level 4
    10 years ago

    Many thanks. It's working now and passing the test. The login account does have an active mailbox, not hidden from the GAL. If I still do not get email notifications, and I have checked to make sure the account to receive them is in the Alert Notifications list and checked in the job itself, and there is no blocking firewall in between the servers, what else need I check to make sure the email will be sent?

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...that the SMTP port is open, and that you have entered the correct details in for the Exchange server.

    Thanks!

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    10 years ago

    I did mean to mention that the credentials for backup are nothing to do with the alert settings, however as Craig V has stated you have to put in the ip address or DNS/FQDN name and if not allowing anonymous, SMTP login details to send e-mail alerts (in a different area of teh Backup Exec console.)