Forum Discussion

Artegic's avatar
Artegic
Level 6
12 years ago

Dashboard shows "no service contracts found" after reboot

Since the last server reboot, my Backup Exec 2012 dashboard "license and service contracts" pane shows "000 days, no service contracts found". Before the reboot it displayed the number of days until my service expires.

If I click "show support contract information" all the contracts are still there, it's just the dashboard display that stopped working.

This is of course a cosmetic problem but I would still like to fix it.

Thanks,
Tilman

2012
Backup and Recovery
Backup Exec
Monitoring
Troubleshooting
Windows Server (2003-2008)
  • Colin_Weaver's avatar
    Colin_Weaver
    12 years ago

    If you are translating and the actual English version might be about "maintenance" contract and not "service" contract then it is likely to be an issue we were recently made aware of (on 9th December) and are currently looking into. I don't think a tech article has been created for the issue yet and yes it is cosmetic and will not affect the operation of BE itself however also agreed that it should show the correct information

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    12 years ago

    If you are translating and the actual English version might be about "maintenance" contract and not "service" contract then it is likely to be an issue we were recently made aware of (on 9th December) and are currently looking into. I don't think a tech article has been created for the issue yet and yes it is cosmetic and will not affect the operation of BE itself however also agreed that it should show the correct information

  • Artegic's avatar
    Artegic
    Level 6
    12 years ago

    Sorry for the incomplete report. I'm running Backup Exec 2012 with all the latest Live Updates. Language is set to German, so the actual English version may indeed be "maintenance contracts". I haven't found anything similar in the Known Issues list but I only scanned the first about 150 entries.

    Thanks,
    Tilman
     

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    12 years ago

    Just for info if a public technote has not yet been written, then we cannot add it to the known issues list, as such you won't find it in known issues either

  • Artegic's avatar
    Artegic
    Level 6
    12 years ago

    Yeah, sure, no prob. I only mentioned that because CraigV had explicitly asked for it.