Forum Discussion

eritas's avatar
eritas
Level 3
6 years ago

Dedupe local storage offline

Our 9/13/19 backups failed because our storage went offline, and I've no clue why as we hadn't made any changes to the server on the 12th. Backups had been running flawlessly since May. It's a local disk with plenty of space left (1.65 Tb free). I've already tried:

- removing & recreating the storage (plus importing the former backup sets through the wizard) 
- restarting both the server, and BE services (through software and Windows Control Panel)
- updating to BE 20.5 (previously running 20.3)
- made sure anti-virus scans exclude the dedupe storage folder
- uninstalled/reinstalled Agent for Application and Database and/or the Agent for VMware & Hyper-V with appropriate reboots

My search results in the VOX forums have only suggested the above methods in relation to my particular issue. I ran Quick Assist and got an error regarding "Virtfile" not configured & operating properly. The best lead I have on that is this VOX post So I open a command prompt as an administrator, attempt the command "sc config virtfile start=demand" and get the error message that access is denied. The prompt is listed as "C:\users\administrator.[DomainName]>"

All the servers being backed up are virtual servers, one of them is on a different host than the rest. Many thanks in advance for any advice.

20
Windows Server 2016
  • Gurvinder's avatar
    Gurvinder
    Moderator
    6 years ago

    when you restart BE services, the dedupe folder is rediscovered. If you have restarted the BE services and still it is offline, please can you grab and upload the adamm.log from BE Install Path\Logs and I can take a look at the error.

    • eritas's avatar
      eritas
      Level 3
      6 years ago

      Here's the uploaded file. There are an eff ton of "OpenDNSSearch() failed for host=[file server]" errors in there, but despite that, we've had reliable backups (both full and incremental) from all of the backed up servers.

      • Gurvinder's avatar
        Gurvinder
        Moderator
        6 years ago

        [05836] 09/30/19 10:30:18.377 DeviceIo: beost: Critical: (Storage server: PureDisk:[BE server]) PdvfsRead: Failed to read from spoold (No such file or directory). Ensure storage server services are running and operational. V-454-19 [05836] 09/30/19 10:30:18.626 DeviceIo: ostutil: PureDisk:[BE server] FindOstInfo missing BEOST_SInf AND LSU is not empty 'BEOST_00000360'

        Can you open a tech support case to rectify this issue
        https://www.veritas.com/support/en_US/article.100012788