Forum Discussion

robnicholson's avatar
robnicholson
Level 6
13 years ago
Solved

Determine which updates have been installed

How do you determine which updates LiveUpdate has installed? We installed one update last week and since then all deduplication backups are completing but failing to verify or restore (nice one Symantec for a minor upgrade). I need to determine which update it was so I can raise a support call to Symantec.

Also, how do you remove updates? And I'm kinda guessing the answer is - you can't...

Thanks, Rob

Backing Up
Backup and Recovery
Backup Exec
  • Backup_Exec1's avatar
    Backup_Exec1
    13 years ago
    Hi Please check link below which describes how to uninstall particular hotfix for backupexec ,considering different version of windows on which backupexec is installed. http://www.symantec.com/docs/TECH58187 So this should help you to uninstall it ,hope this helps. Thanks
  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    You haven't mentioned BE version. For BE2010 you may try below steps.

    In BE console, click on Help->Install updates, this gives you a list of updates which are installed.

    Other option is open control panel->add remove programs-> click on install updates option for

    Symantec Backup Exec.You can remove\uinstall updates through add\remove programs.

    For BE2012, click on Backup Exec button located at the extreme top left corner -> Installation

    and Licensing -> Installed updates.

  • robnicholson's avatar
    robnicholson
    Level 6
    13 years ago

    Yes, it's BE2012. Thanks for the speedy reply. I'm just trying re-installing the agent to see if that helps although I'm pretty sure "Verify" is a media server only operation and doesn't need the agent.

    Cheers. Rob.

  • Backup_Exec1's avatar
    Backup_Exec1
    Level 6
    13 years ago
    Hi From your above comment , I'm pretty sure "Verify" is a media server only operation and doesn't need the agent.. Ans: Media server has whole backupexec software installed,remote agent is part of that install,so on media server you cannot uninstall the remote agent if you are looking for same. About uninstalling update for BE2012 there is spa and 2 updates released recently so if you are looking to remove those 2 update ,then you can uninstall them from add remove programs, but then you cannot uninstall service pack1a if you are looking to do that,as per link below. http://www.symantec.com/docs/TECH186717 Hope that helps. Thanks
  • robnicholson's avatar
    robnicholson
    Level 6
    13 years ago

    Add/remove programs only gives you the option to remove the entire package, not indivudual hotfixes.

    Cheers, Rob.

  • Backup_Exec1's avatar
    Backup_Exec1
    Level 6
    13 years ago
    Hi Please check link below which describes how to uninstall particular hotfix for backupexec ,considering different version of windows on which backupexec is installed. http://www.symantec.com/docs/TECH58187 So this should help you to uninstall it ,hope this helps. Thanks
  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    So have you identified the hotfix which you want to uninstall