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robnicholson's avatar
robnicholson
Level 6
13 years ago
Solved

Determine which updates have been installed

How do you determine which updates LiveUpdate has installed? We installed one update last week and since then all deduplication backups are completing but failing to verify or restore (nice one Symantec for a minor upgrade). I need to determine which update it was so I can raise a support call to Symantec.

Also, how do you remove updates? And I'm kinda guessing the answer is - you can't...

Thanks, Rob

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Backup Exec
  • Backup_Exec1's avatar
    Backup_Exec1
    13 years ago
    Hi Please check link below which describes how to uninstall particular hotfix for backupexec ,considering different version of windows on which backupexec is installed. http://www.symantec.com/docs/TECH58187 So this should help you to uninstall it ,hope this helps. Thanks

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  • robnicholson's avatar
    robnicholson
    Level 6
    13 years ago

    Yes - there were two hotfixes installed on 27th July: 191248 & 176937. I was able to un-install 191248 but it made no difference but I'm unable to uninstall 176937 - no option to uninstall.

    So I'm re-installing 191248 before attempting to raise a support call. Not impressed with BE - again. Next time, I'm not going to bother with their hotfixes and leave it alone. I just don't learn...

    Cheers, Rob.

  • Backup_Exec1's avatar
    Backup_Exec1
    Level 6
    13 years ago
    Hi Hotfix 176937 cannot be uninstalled please check link below and see uninstall part http://www.symantec.com/docs/TECH176937 Thanks.
  • robnicholson's avatar
    robnicholson
    Level 6
    13 years ago

    Yeah, so I've found out which is a pain. Still struggling to raise support call with Symantec (either times out or Java error on create case) but I'm taking the opportunity to backup the dedupe database to tape - which will take several days. Least I've technically got a backup. We have six months of backups in there and don't want to loose it.

    Cheers. Rob.