Forum Discussion

Yobo's avatar
Yobo
Level 5
16 years ago
Solved

Device.\Scsi\Symmpi1, did not respond within the timeout period

Hi theere,

I have a custoemer who the following Alert.

The Device.\Scsi\Symmpi1, did not respond within the timeout period.

Properties of Category: Device Information

Enabled: Yes
Send Notificaiton :  No
Record in event log : No
Event id : 58055
Automaticall Clear : After 1 days
Include job log.  No.

What could be the possible issues?

Backing Up
Backup and Recovery
Backup Exec
  • Dev_T's avatar
    Dev_T
    16 years ago
    Hello,

    I would suggest a powercycle on the Library

    1  : Turn OFF the Server and the Library
    2  : Disconnect the Library and turn ON the Server
    3  : Turn OFF the Server and connect the Library
    4  : Turn ON the Library and let it boot.
    5  : Turn ON the Server and check the Device Manager and Backup Exec

    Make sure that you use Symantec Drivers for the TAPe Drives and Medium Changer Drive as Unknown Medium Changer (Microsoft Drivers)

    Hope this helps....

3 Replies

  • Yobo's avatar
    Yobo
    Level 5
    16 years ago

    If the tape drive is HP, am I right to say that i should go to HP to download the device driver?

    Or should I rerun the device configurastion wizard and use symantec device driver and how can  i have latest updated.

    Tks for your patience
     

  • Dev_T's avatar
    Dev_T
    Level 6
    16 years ago
    Hello,

    I would suggest a powercycle on the Library

    1  : Turn OFF the Server and the Library
    2  : Disconnect the Library and turn ON the Server
    3  : Turn OFF the Server and connect the Library
    4  : Turn ON the Library and let it boot.
    5  : Turn ON the Server and check the Device Manager and Backup Exec

    Make sure that you use Symantec Drivers for the TAPe Drives and Medium Changer Drive as Unknown Medium Changer (Microsoft Drivers)

    Hope this helps....