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YonatanC's avatar
YonatanC
Level 5
12 years ago
Solved

error 1603 trying to install/upgrade/uninstall remote agents BE2010

Hi,

after installing SP3 on my BE2010 R3 server, I'm trying to update the agent on a Windows 2003 Server running SQL 2005.

No matter what I try the installation fails with error 1603.

I tried push install, manual install using setup.exe and manual silent install.

I then tried to uninstall the agent and same error.

AV program is disabled.

Here is a part of the log file with some errors:

Untitled_0.png

I didn't find anything usefull on google.

Any suggestions?

 

2010
Agents
Backup and Recovery
Backup Exec
Error messages
Installing
Uninstall
Upgrade
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    12 years ago

    1) When you are doing a manual install, make sure that you are using a local admin id with full read and write access to the machine.

    2) Clear out the temp directory on the target machine.  There may be a corrupted copy of the install there.

    3) Lastly, take a look at this document

    http://www.symantec.com/docs/TECH128630

    Although it is written for BE 2010, the solution is relevant to BE 2012.

3 Replies

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  • pkh's avatar
    pkh
    Moderator
    12 years ago

    1) When you are doing a manual install, make sure that you are using a local admin id with full read and write access to the machine.

    2) Clear out the temp directory on the target machine.  There may be a corrupted copy of the install there.

    3) Lastly, take a look at this document

    http://www.symantec.com/docs/TECH128630

    Although it is written for BE 2010, the solution is relevant to BE 2012.

  • YonatanC's avatar
    YonatanC
    Level 5
    12 years ago

    I logged on to the machine using loca admin and it worked.

    So simple :) Thank!

    Only thing I'm not sure of - the agent installation folder contains a folder called "updates" which contains a file name: RAWSx645204RSP3.msp

    Do I need to run this file seperately or was it already applied during the installation?

  • pkh's avatar
    pkh
    Moderator
    12 years ago
    The RAWS is updated when you apply any hotfixes/SP