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MarshaE's avatar
MarshaE
Level 3
15 years ago
Solved

Error starting Backup Exec Device & Media Service

Over the last 6 weeks, when I reboot my SBS 2003 server, my Backup Exec service does not start automatically.  This started out of the blue with nothing else out of the ordinary.  This is Backup Exec 11.x or 12.x (I'm typing this from home and can't recall which version...I want to say 12.5).

After the server is completely back up, I go into Backup Exec, and attempt to start the services.  Everything starts fine except for the Device & Media Service.  The error I receive is:

  Error starting Backup Exec Device & Media Service
  Service did not respond to the start or control request in a timely fashion

The SQL server is running fine and backup runs fine.

Can anyone offer any assistance?  I'd really like to get the auto-start enabled.
Thanks!
Marsha

 

  • Well…it’s working!!

    An IT friend found an MS update that pointed to a relation to .NET Framework.  I ran Windows Update and downloaded a “hidden” .NET 3.5 update and then there were 6 other optional ones…1 was a .NET 4.0 update, and the others were misc random ones. 

    Re-booted (went MUCH faster because I didn’t have to wait for the timeouts) and it came up w/ no warnings.  Checked the backup service and it was running!

    Thanks for everyones advice!!
    Marsha