error: "The directory is invalid" when backing up files
Hi,
We have been having problems with backing up one of our servers using Backup Exec v12.0. I can back up successfully using specific agents (SQL and SharePoint), but jobs fail when trying to back up the local disk drives with the following error:
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date: 09/05/2011
Time: 14:33:25
User: N/A
Description:
Backup Exec Alert: Job Failed
-- The job failed with the following error: The directory is invalid.
We have a number of other servers that we back up and this is the only one which is having a problem. Both the media server and the remote server are running Windows Server 2003.
Although this problem occurs with all our regular backups, I am currently using (for testing purposes) a brand new job set to back up just one file which is not in active use.
So far I know the following:
- I can browse the drives in the job selection lists without a problem.
- Job fails regardless of whether AOFO is turned on or off.
- It is not an error in the job list as the problem still occurs even with just 1 file in the list
- I have tried going back to an older version of the agent without success (one which we had previously been using without a problem for years)
- Backup exec can connect to the machine successfully (documented in the job log)
- I have tried changing the port number that BUE uses with no success.
- Occurs for both BU-to-Disk and BU-to-Tape
Can anyone help me with why this is not working?
Thanks.
All the databases have been passing the DCBB CHECKDB tests, yet the problem still occured.
Last night, however, we tracked it down to just one instance which was causing the problem by shutting all the instances down and just starting up one at a time to test.
With a bit of rooting around in the sql logs this morning, we've managed to track down the specific problem dbs, and it turns out that the problem was occuring due to the fact that the db location addresses (in the database tables themselves) had the slashes the wrong way round. Alter the direction of the slash with the ALTER DATABASE command, and now the backup works.
I don't know what has changed to cause this, these instances and dbs have been present and unchanged for a number of years. At least it's working again though!
Thanks for your help though Simon,