Forum Discussion

SSH_Group's avatar
SSH_Group
Level 2
13 years ago

Error when selecting SQL Server in Backup Exec selection list

Hi,

I am experiencing a problem whereby I can't select or expand the SQL Server node on a server that has the Remote Agent for Windows Server installed but I can select and expand any of the local drives or folders, so I know the agent is working correctly.

The error I get is 'An error was encountered while attempting to browse the contents of Microsoft SQL Server. A network connection to the server could not be established".

I can Telnet to the agent as described in http://www.symantec.com/business/support/index?page=content&id=TECH84759 and it connects fine.

What can I do to troubleshoot or fix this? I can select SQL servers on other machines that have the agent installed, just not this server.

Please help

Appreciated

Jon

2010
Agents
Backup and Recovery
Backup Exec
Backup Exec (media server only)
Error messages
Remote Agent for Windows Servers
Troubleshooting
  • SSH_Group's avatar
    SSH_Group
    13 years ago

    Hi, 

    Thanks for your links.

    I looked through each one and tried them but none of them have resolved the issue. IPv6 is enabled on both media server and the server hosting the SQL databases. I have also tried using a user-defined selection with the IP address and it's the same: I can browse the hard drives, but not connect to or expand the SQL server nodes. 


    We are using BE 2010 R3. I should mention that the SQL Server version is SQL Server 2012. I just realised that BE 2010R3 isn't compatible with SQL Server 2012! Great.

    This case can be closed.

  • Gurvinder's avatar
    Gurvinder
    Moderator
    13 years ago

    See if the below link help in your case

    http://www.symantec.com/docs/TECH186837

    http://www.symantec.com/docs/TECH148210

    http://www.symantec.com/docs/TECH126407

    http://www.symantec.com/docs/TECH148407

     

  • SSH_Group's avatar
    SSH_Group
    Level 2
    13 years ago

    Hi, 

    Thanks for your links.

    I looked through each one and tried them but none of them have resolved the issue. IPv6 is enabled on both media server and the server hosting the SQL databases. I have also tried using a user-defined selection with the IP address and it's the same: I can browse the hard drives, but not connect to or expand the SQL server nodes. 


    We are using BE 2010 R3. I should mention that the SQL Server version is SQL Server 2012. I just realised that BE 2010R3 isn't compatible with SQL Server 2012! Great.

    This case can be closed.