Event 1023 Windows cannot load the extensible counter DLL Backup Exec.

Question

I am getting the following events from our newly build server 2012 r2 server with BE 15. I am not sure what is causing this issue, but it appears to be related to BE and performance counters.
	
	Log Name: &nbsp; &nbsp; &nbsp;Application
	Source: &nbsp; &nbsp; &nbsp; &nbsp;Microsoft-Windows-Perflib
	Date: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4/24/2015 11:02:17 AM
	Event ID: &nbsp; &nbsp; &nbsp;1008
	Task Category: None
	Level: &nbsp; &nbsp; &nbsp; &nbsp; Error
	Keywords: &nbsp; &nbsp; &nbsp;Classic
	User: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
	Computer: &nbsp; &nbsp; &nbsp;XXXXXXX
	Description:
	The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
	Event Xml:
	&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
	&nbsp; &lt;System&gt;
	&nbsp; &nbsp; &lt;Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" /&gt;
	&nbsp; &nbsp; &lt;EventID Qualifiers="49152"&gt;1008&lt;/EventID&gt;
	&nbsp; &nbsp; &lt;Version&gt;0&lt;/Version&gt;
	&nbsp; &nbsp; &lt;Level&gt;2&lt;/Level&gt;
	&nbsp; &nbsp; &lt;Task&gt;0&lt;/Task&gt;
	&nbsp; &nbsp; &lt;Opcode&gt;0&lt;/Opcode&gt;
	&nbsp; &nbsp; &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
	&nbsp; &nbsp; &lt;TimeCreated SystemTime="2015-04-24T18:02:17.000000000Z" /&gt;
	&nbsp; &nbsp; &lt;EventRecordID&gt;3405&lt;/EventRecordID&gt;
	&nbsp; &nbsp; &lt;Correlation /&gt;
	&nbsp; &nbsp; &lt;Execution ProcessID="0" ThreadID="0" /&gt;
	&nbsp; &nbsp; &lt;Channel&gt;Application&lt;/Channel&gt;
	&nbsp; &nbsp; &lt;Computer&gt;XXXXXXX&lt;/Computer&gt;
	&nbsp; &nbsp; &lt;Security /&gt;
	&nbsp; &lt;/System&gt;
	&nbsp; &lt;UserData&gt;
	&nbsp; &nbsp; &lt;EventXML xmlns="Perflib"&gt;
	&nbsp; &nbsp; &nbsp; &lt;param1&gt;BITS&lt;/param1&gt;
	&nbsp; &nbsp; &nbsp; &lt;param2&gt;C:\Windows\System32\bitsperf.dll&lt;/param2&gt;
	&nbsp; &nbsp; &nbsp; &lt;binaryDataSize&gt;4&lt;/binaryDataSize&gt;
	&nbsp; &nbsp; &nbsp; &lt;binaryData&gt;02000000&lt;/binaryData&gt;
	&nbsp; &nbsp; &lt;/EventXML&gt;
	&nbsp; &lt;/UserData&gt;
	&lt;/Event&gt;
	
	Log Name: &nbsp; &nbsp; &nbsp;Application
	Source: &nbsp; &nbsp; &nbsp; &nbsp;Microsoft-Windows-Perflib
	Date: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4/24/2015 10:53:43 AM
	Event ID: &nbsp; &nbsp; &nbsp;1023
	Task Category: None
	Level: &nbsp; &nbsp; &nbsp; &nbsp; Error
	Keywords: &nbsp; &nbsp; &nbsp;Classic
	User: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
	Computer: &nbsp; &nbsp; &nbsp;XXXXX
	Description:
	Windows cannot load the extensible counter DLL Backup Exec. The first four bytes (DWORD) of the Data section contains the Windows error code.
	Event Xml:
	&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
	&nbsp; &lt;System&gt;
	&nbsp; &nbsp; &lt;Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" /&gt;
	&nbsp; &nbsp; &lt;EventID Qualifiers="49152"&gt;1023&lt;/EventID&gt;
	&nbsp; &nbsp; &lt;Version&gt;0&lt;/Version&gt;
	&nbsp; &nbsp; &lt;Level&gt;2&lt;/Level&gt;
	&nbsp; &nbsp; &lt;Task&gt;0&lt;/Task&gt;
	&nbsp; &nbsp; &lt;Opcode&gt;0&lt;/Opcode&gt;
	&nbsp; &nbsp; &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
	&nbsp; &nbsp; &lt;TimeCreated SystemTime="2015-04-24T17:53:43.000000000Z" /&gt;
	&nbsp; &nbsp; &lt;EventRecordID&gt;3403&lt;/EventRecordID&gt;
	&nbsp; &nbsp; &lt;Correlation /&gt;
	&nbsp; &nbsp; &lt;Execution ProcessID="0" ThreadID="0" /&gt;
	&nbsp; &nbsp; &lt;Channel&gt;Application&lt;/Channel&gt;
	&nbsp; &nbsp; &lt;Computer&gt;XXXXXX&lt;/Computer&gt;
	&nbsp; &nbsp; &lt;Security /&gt;
	&nbsp; &lt;/System&gt;
	&nbsp; &lt;UserData&gt;
	&nbsp; &nbsp; &lt;EventXML xmlns="Perflib"&gt;
	&nbsp; &nbsp; &nbsp; &lt;param1&gt;Backup Exec&lt;/param1&gt;
	&nbsp; &nbsp; &nbsp; &lt;binaryDataSize&gt;4&lt;/binaryDataSize&gt;
	&nbsp; &nbsp; &nbsp; &lt;binaryData&gt;7E000000&lt;/binaryData&gt;
	&nbsp; &nbsp; &lt;/EventXML&gt;
	&nbsp; &lt;/UserData&gt;
	&lt;/Event&gt;

craigv · Answer

...very, VERY old post but check it out anyway and see if this is still relevant with your version:

https://www-secure.symantec.com/connect/forums/windows-cannot-load-extensible-counter-dll-backup-exec

THanks!

vdang · Answer

Hello Craig,

In that article the user indicated that he was not able to located the following file, "MSVCR71.DLL" and I was not able to locate it either; however, I dont even know if that file was suppose to be installed with BE 15.
	
	In addition, as of today I got another message:
	
	Log Name: &nbsp; &nbsp; &nbsp;Application
	Source: &nbsp; &nbsp; &nbsp; &nbsp;Microsoft-Windows-Perflib
	Date: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4/28/2015 7:44:29 AM
	Event ID: &nbsp; &nbsp; &nbsp;1023
	Task Category: None
	Level: &nbsp; &nbsp; &nbsp; &nbsp; Error
	Keywords: &nbsp; &nbsp; &nbsp;Classic
	User: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
	Computer: &nbsp; &nbsp; &nbsp;XXXXX
	Description:
	Windows cannot load the extensible counter DLL MSSQL$BKUPEXEC. The first four bytes (DWORD) of the Data section contains the Windows error code.
	Event Xml:
	&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
	&nbsp; &lt;System&gt;
	&nbsp; &nbsp; &lt;Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" /&gt;
	&nbsp; &nbsp; &lt;EventID Qualifiers="49152"&gt;1023&lt;/EventID&gt;
	&nbsp; &nbsp; &lt;Version&gt;0&lt;/Version&gt;
	&nbsp; &nbsp; &lt;Level&gt;2&lt;/Level&gt;
	&nbsp; &nbsp; &lt;Task&gt;0&lt;/Task&gt;
	&nbsp; &nbsp; &lt;Opcode&gt;0&lt;/Opcode&gt;
	&nbsp; &nbsp; &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
	&nbsp; &nbsp; &lt;TimeCreated SystemTime="2015-04-28T14:44:29.000000000Z" /&gt;
	&nbsp; &nbsp; &lt;EventRecordID&gt;4599&lt;/EventRecordID&gt;
	&nbsp; &nbsp; &lt;Correlation /&gt;
	&nbsp; &nbsp; &lt;Execution ProcessID="0" ThreadID="0" /&gt;
	&nbsp; &nbsp; &lt;Channel&gt;Application&lt;/Channel&gt;
	&nbsp; &nbsp; &lt;Computer&gt;XXXXX&lt;/Computer&gt;
	&nbsp; &nbsp; &lt;Security /&gt;
	&nbsp; &lt;/System&gt;
	&nbsp; &lt;UserData&gt;
	&nbsp; &nbsp; &lt;EventXML xmlns="Perflib"&gt;
	&nbsp; &nbsp; &nbsp; &lt;param1&gt;MSSQL$BKUPEXEC&lt;/param1&gt;
	&nbsp; &nbsp; &nbsp; &lt;binaryDataSize&gt;8&lt;/binaryDataSize&gt;
	&nbsp; &nbsp; &nbsp; &lt;binaryData&gt;7E00000000000000&lt;/binaryData&gt;
	&nbsp; &nbsp; &lt;/EventXML&gt;
	&nbsp; &lt;/UserData&gt;
	&lt;/Event&gt;

pkh · Answer

I would suggest that you log a support case with Symantec for them to take a look at the problem. You might want to try re-installing BE 15 first. &nbsp;Backup the Data and Catalog directories under the BE installation directory before re-installing.

vjware · Answer

Do ensure full permissions to System, Administrators, All Application Packages are provided on the following registry key :-

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Backup Exec\Performance

You may have to provide permissions for other keys for which the events occur. (For egs, the very first event which you posted applies to BITS services, i.e. a non BE file/service and possibly due to lack of permissions)

Secondly, you could also try to reload the library using this KB - https://technet.microsoft.com/en-us/library/cc774913%28v=ws.10%29.aspx

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Event 1023 Windows cannot load the extensible counter DLL Backup Exec.

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