EventID 34113: too busy to quiesce to take the snapshot

Hi,

We want to make VMDK backups of VMs hosted on a VMware ESXi 5.1 host but get the following error:

unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot

We use two backup servers in our environment which face this problem. One with Windows 2003 R2/BE2010 R3 and the other with Windows 2008 R2/BE2012. Both Windows and BE are fully patched.

The VMs don't have VMware tools or BE agent installed. With the VMware Vsphere Client it is possible to make a quiesce snapshots.

Any help will be appreciated.

JaapB

Windows Server (2003-2008)

Kunal_Mudliyar1
12 years ago
This api is an api using which backup exec or any backup application will talk to Vmware to backup the VMDK right from the datastore without needing a temp staging location, like the previous VCB api

We need this for the backups to work.

Please review

Backup Exec 2012 Software Compatibility List (SCL)

http://www.symantec.com/docs/TECH175581

"All free versions of ESXi (4i and 5) require a minimum license from VMware in order to be protected by Backup Exec. This is due to the lack of vStorage API forData Protection support in the free unlicensed versions of ESXi and is a current limitation of VMware."

Edit : Page no 34

CraigV
Moderator
12 years ago
Hi,

Check the TNs below:

http://www.symantec.com/business/support/index?page=content&id=TECH129724

http://www.symantec.com/business/support/index?page=content&id=TECH146397

I also assume that you have SP3 for BE 2010 R3 and SP2 for BE 2012 installed?

EDIT: Get the latest SPs below if not:

http://buex.ec/2010SP3

http://buex.ec/2012SP2

Thanks!
JaapB
Level 4
12 years ago
Those two SPs are already installed otherwise ESXi 5.1 is not supported.

I have been through these TNs already but will look into them again. Maybe i overlooked something.
Jaydeep_S
Level 6
12 years ago
Backup Exec requires VMWare Tools to be installed on the Virtual machines. Could you try installing it and see if that works.

Alternatively, disable Application GRT on the Backup jobs.
JaapB
Level 4
12 years ago
Installed VMware tools and disabled GTR. Same error.
lmosla
Level 6
12 years ago
Hello JaapB, If you haven't already, try recreating the jobs?
Kunal_Mudliyar1
Level 6
12 years ago
Have you installed the VMware tools without the VSS /filesync driver?

Can you reboot the VM?

Can you install a remote agent on the VM and try the backup again?
MusSeth
Level 6
12 years ago
Hello JaapB,

could you please check if there are any existing snapshots present, if snapshots are present please remove those snapshots and than try,

if snapshots are removed and still facing the same issue, in browse VM folder the one in question in datastore and check for a delta file which is created with snapshot which needs to deleted when snapshot is deleted, if file is present please delete that file and than try with a backup job.

Please have a look at VMware article http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1005049

hope this resolves your issue
JaapB
Level 4
12 years ago
VSS is not installed. Rebooted the server and installed the remote agent. Backup failed again with the same error.
JaapB
Level 4
12 years ago
Recreated the job, but it did not help. Same error.
JaapB
Level 4
12 years ago
No snapshots or delta files are available on this ESXi 5.1 host. VMDK backup still fails.

As a test i'm thinking about moving the VM to a ESXi 5.0 host.