Hi, I've been having issues with the backup of my Exchange Information Store. The freeze operation fails. However when I list the writers none are in an error or failed state. I have made sure that Backup Exec 12.5 is up to date with the most recent service pack (sp4) and updates. The server is a Small Business Server 2008 which is also up to date. Exchange has been updated with the most recent Service Pack (sp3). The license for Backup Exec includes a license for Exchange. Rebooting the server seems to resolve the problem for about a week. Exchange is being backed up with a seperate job which starts well ahead of the others. The server hardware also checks out fine. There are no drive errors. I have run out ideas how to fix this issue. We have similar set-ups with many different clients, which all seem to be working fine.

Hi, Which vs of exchange are you talking about? do you have any exchange anti-virus? If so, try stop anti-virus while you run a job. Regards, JoaoMatos

The SBS 2008 uses exchange 2007 sp3. The anti-virus has been disabled allready.

I am having the exact same issue. Moving the Exchange backup to a seperate job helped for about a month but started throwing the same error. I am now working with MS tech support examining the VSS writers but we're getting nowhere. I also have many clients with the same setup and they rarely see these issues.

Count me in on this one. Seems its a problem with no answers/solutions. Well apart from restart the server which is a load of rubbish if you ask me as this isnt a fix. The errors are none discriptive and the solutions symantec offer are as good as a chocolate tea pot.

Yep, going to tag a post here too as this is a very odd one - exactly the same symtoms and a reboot or restart of the backup/exchange services seems to also help on occasions. Out of interest, heres my setup in breif, maybe we can find some common ground and 'weed' out where the problem is. SBS2008 SP2 Exchange 2007 sp1 Backup Exec 12.5 SP3 Sony AIT4 (SDX-900v) Tape drive firmware 0107 Sophos AV (console v4, client 9.5) Hardware is Fujitsu TX200 S4 model Interesting! Ian

Exchange, Failed during freeze operation (9).

14 Replies

JoaoMatos
Level 6
15 years ago
Hi,

Which vs of exchange are you talking about?

do you have any exchange anti-virus? If so, try stop anti-virus while you run a job.

Regards,

JoaoMatos
GwenAlfa
Level 2
15 years ago
The SBS 2008 uses exchange 2007 sp3. The anti-virus has been disabled allready.
asmith428
15 years ago
I am having the exact same issue. Moving the Exchange backup to a seperate job helped for about a month but started throwing the same error. I am now working with MS tech support examining the VSS writers but we're getting nowhere. I also have many clients with the same setup and they rarely see these issues.
shabbaranks
Level 4
15 years ago
Count me in on this one. Seems its a problem with no answers/solutions. Well apart from restart the server which is a load of rubbish if you ask me as this isnt a fix. The errors are none discriptive and the solutions symantec offer are as good as a chocolate tea pot.
Ian_Hellier
Level 3
15 years ago
Yep, going to tag a post here too as this is a very odd one - exactly the same symtoms and a reboot or restart of the backup/exchange services seems to also help on occasions.

Out of interest, heres my setup in breif, maybe we can find some common ground and 'weed' out where the problem is.

SBS2008 SP2

Exchange 2007 sp1

Backup Exec 12.5 SP3

Sony AIT4 (SDX-900v) Tape drive firmware 0107

Sophos AV (console v4, client 9.5)

Hardware is Fujitsu TX200 S4 model

Interesting!

Ian
Ian_Hellier
Level 3
15 years ago
I've just found this ! Which suggests there is no permanent fix yet.

http://www.symantec.com/business/support/index?page=content&id=TECH125176&key=15035&actp=LIST
shabbaranks
Level 4
15 years ago
Ive been advised to upgrade to Backup Exec 2010 R3 - half the problem Im facing is the vssadmin error differs from time to time but the overall backup exec error is the same.

Setup here:

SBS2008 SP2

Exchange 2007 SP1

Backup Exec 2010 SP1 (soon to be R3)

Startech external USB drive

SATA II HDD

Sophos AV console (v4, client 9.5)

Hardware HP Proliant ML330 G6

Ian it seems we have kind of the same setup... I cant see any of these products causing issues as I had months without any backup problems and then lately it started again - v.annoying.
shabbaranks
Level 4
15 years ago
One thing I did notice and it might be worth you trying - enable GRT. If you do this the backup seems to work each and every time its only when you turn this off and you get a single backup file it fails
Ian_Hellier
Level 3
15 years ago
Interesting, and I'll try it next time it fails. As you said we have a similar setup but can't see any of it causing the issue. Though sophos did retire their old version - did you do an upgrade on that? My servers didn't have it done though.

I've got another very similar system though we use an RDX drive to backup to and that randomly works sometimes but mostly doesn't. Again, with the exchange side only. Though I'm moving these to system recovery rather than BE12.5/2010.
shabbaranks
Level 4
15 years ago
Applied backup Exec 2010 R3 last night and will do my first backup tonight so I'll see what happens. Ive inherited the system here and our renewal for AV is up next month so I may be moving to something else. Will let you know how it goes.

All the best