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zak2011's avatar
zak2011
Level 6
13 years ago

exchange full weekly backup errors

Having this new problem with exchange backups

V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.

V-79-57344-65072 - An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.
 

The backup failed only for one of the databases. Last week i faced the same error when the weekly backup was done but this was for a different database. When i backed up the particular database that failed invidually, it succeeded. However this week its with another database.

I am not sure if the database maintenance schedules for exchange and the backups are coinciding with each other. The database maintenance for exchange is between 1-4 a.m and the exchange backups are scheduled to start at 10.00 in the night. However i noticed that the backup for this particular database started at 1;30 a.m and failed soon. Could this be the problem?

Another area which i am not fully sure about is the timing of the database maintenance for BackupExec. This is also done at 4.00 a.m. Would this also affect backup jobs?

Please advise.

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  • zak2011's avatar
    zak2011
    13 years ago

    i contacted Symantec Technical support and they asked me to run the Symantec support tool with the latest update which looks for exchange errors. Once this tool was run it was found that the symantec backup account did not have sufficient rights. After the sufficient rights were given and job was rerun, it completed successfully.

    Thanks for all your suggestions!