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algierswhodat's avatar
algierswhodat
Level 3
12 years ago
Solved

exchange jobs stuck in queue

Exchange jobs are stuck in the queue.  Odd thing is that two exchange servers are doing the same thing.. I hate to reboot backup server or exchange servers unless required.  Many other successful jobs on backup server.  Any help or direction appreciated.  
 
 
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: timeout event fired
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: processing pending requests
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: Processing device request for thread 4248.
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: query cache miss
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - Available and held drives from the pool
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             -     EXC-001 All {ac7496d4-73e3-47b2-ab8b-5706c27d18b9}.0
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - Drives not in use by the Engine
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             -     EXC-001 All {ac7496d4-73e3-47b2-ab8b-5706c27d18b9}.0
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - Drives available (not in use and not held)
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             -     EXC-001 All {ac7496d4-73e3-47b2-ab8b-5706c27d18b9}.0
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: Handing out session {63ebd3bf-8088-42de-9acf-a233391e4987} based on available drive:
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             -     EXC-001 All {ac7496d4-73e3-47b2-ab8b-5706c27d18b9}.0
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: returned result to caller 0x00000000
BENGINE:  [11/11/13 18:56:42] [6944]     [server]             - DeviceManager: going to sleep for 900000 msecs
BENGINE:  [11/11/13 18:56:43] [4248]     [server]             - BackupJob::MountThread : Device path hint : exc-001.
BENGINE:  [11/11/13 18:56:43] [4248]     [server]             - BackupJob: thread id 0x00001098 acquired device EXC-001 All.
BENGINE:  [11/11/13 18:56:43] [4248]     [server]             - BackupJob: thread id 0x00001098 trying to mount scratch volume.
BENGINE:  [11/11/13 18:56:43] [4248]     [server]             - BackupJob: thread id 0x00001098 unable to mount, error 0xE000810C.
BENGINE:  [11/11/13 18:56:43] [6944]     [server]             - DeviceManager: incoming event fired
BENGINE:  [11/11/13 18:56:43] [6944]     [server]             - DeviceManager: Executing RequestDeviceCall from thread 4248.
BENGINE:  [11/11/13 18:56:43] [6944]     [server]             - DeviceManager: stalling
BENGINE:  [11/11/13 18:56:43] [6944]     [server]             - DeviceManager: going to sleep for 30000 msecs
 
Backup and Recovery
Backup Exec
Error messages
Windows Server (2003-2008)
  • algierswhodat's avatar
    algierswhodat
    12 years ago

    problem with backup to disk volume. (the destination for the BTD jobs) Formatted and it resolved the issue.. that was the common denominator.  Thanks all for your help.  

10 Replies

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  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    12 years ago

    Are you backing up to a Disk or Dedup device? Does it have free space for the backup to start?

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...are their any pending alerts? Check this and report back...

    Thanks!

  • algierswhodat's avatar
    algierswhodat
    Level 3
    12 years ago

    no pending alerts.. it just stays at queued.  This is happening on 3 exchange servers.  Other jobs kick off while those are queued.  I think rebooting the servers helps, but I was hoping to find another way.  

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...open a command prompt on these servers in question, and run: vssadmin list writers. Check to see that all the writers are stable and running. If not, this explains why the reboot fixes the issue temporarily as they would be reset.

    Also make sure that AOFO is not turned on in your job.

    Thanks!

  • algierswhodat's avatar
    algierswhodat
    Level 3
    12 years ago

    Do you need any information or can you tell me where to turn for a resolution?  Thanks

  • algierswhodat's avatar
    algierswhodat
    Level 3
    12 years ago

    Some jobs are stuck in QUE that are not exchange jobs.. but others are kicking off just fine.  

     

  • algierswhodat's avatar
    algierswhodat
    Level 3
    12 years ago

    problem with backup to disk volume. (the destination for the BTD jobs) Formatted and it resolved the issue.. that was the common denominator.  Thanks all for your help.