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NikiSa's avatar
NikiSa
Level 4
11 years ago

Exchange Server Backup Fail

Environment:

WinServer 2003 + Backup Exec 12.5, WinServer 2008 + Exchange 2007

We' ve get the below error from last week, the backup job almost success (Backup & verify completed) but finally failed.

Already restart the backup services and reboot the exchange server, the job still failed... no any config change recently, any idea here? 

Thanks so much!!

 

Job ended: Tuesday, January 20, 2015 at 2:30:49 PM
Completed status: Failed
Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-759


Backup- \\nextraexc1.nextra.local\Microsoft Information Store\First Storage Group 
V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '-1090 This instance cannot be used because it encountered a fatal error. '
12.x and Earlier
Backing Up
Backup and Recovery
Backup Exec
Windows Server (2003-2008)

7 Replies

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  • pkh's avatar
    pkh
    Moderator
    11 years ago

    Did you install the Exchange Tools on the media server?

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Are you running the backup to disk or tape ? If tape, do ensure the job is set to overwrite media and not append media.

    If AOFO is enabled in the backup job, disable it for the Exchange backup resource.

    Have a look @ this KB well - http://www.symantec.com/business/support/index?page=content&id=TECH61749

  • NikiSa's avatar
    NikiSa
    Level 4
    11 years ago

    Hello VJware,

    AOFO is disable and the job is backup to disk, the job is success before last week, do not know what's wrong..

     

    Hello pkh,

    what tools do u mean???

     

     

    Thanks!!!

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Have a look @ this KB for installing the Exchange Management Tools on the BE media server - http://www.symantec.com/business/support/index?page=content&id=TECH88080

  • pkh's avatar
    pkh
    Moderator
    11 years ago
    You need to install the Exchange 2007 Management Tools on the media server
  • NikiSa's avatar
    NikiSa
    Level 4
    11 years ago

    Hello VJware,

    the Exchange Tools have been installed, but when i open the mangement console, will pop up the below erroR, if this error caused my bakcup error??

    Anything i can do this??  Thanks!

    --------------------------------------------------------
    Microsoft Exchange Error
    --------------------------------------------------------
    The following error(s) were reported while loading topology information:

    Get-ActiveSyncVirtualDirectory
    Failed
    Error:
    Unable to create Internet Information Services (IIS) directory entry. Error message is: Access is denied.
    . HResult = -2147024891.

    Access is denied.
    . 
    Directory Path: IIS://nextraexc1.nextra.local/W3SVC/1/ROOT/Microsoft-Server-ActiveSync 
    Detail:
    server name: nextraexc1.nextra.local
    local machine name: NEXTRABKP01
    local machine fqdn: nextrabkp01.nextra.local

    Access is denied.

     

     


    Get-OabVirtualDirectory
    Failed
    Error:
    Unable to create Internet Information Services (IIS) directory entry. Error message is: Access is denied.
    . HResult = -2147024891.

    Access is denied.
    . 
    Directory Path: IIS://nextraexc1.nextra.local/W3SVC/1/ROOT/OAB 
    Detail:
    server name: nextraexc1.nextra.local
    local machine name: NEXTRABKP01
    local machine fqdn: nextrabkp01.nextra.local

    Access is denied.

     

     


    Get-OWAVirtualDirectory
    Failed
    Error:
    Unable to create Internet Information Services (IIS) directory entry. Error message is: Access is denied.
    . HResult = -2147024891.

    Access is denied.
    . 
    Directory Path: IIS://nextraexc1.nextra.local/W3SVC/1/ROOT/owa 
    Detail:
    server name: nextraexc1.nextra.local
    local machine name: NEXTRABKP01
    local machine fqdn: nextrabkp01.nextra.local

    Access is denied.

     

     

    --------------------------------------------------------
    OK
    --------------------------------------------------------

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    This error usually occurs due to lack of permissions, though afaik, this should not have an impact on backups/restores as long as the BE account has the necessary permissions.

    Lastly, as you mentioned that you run a backup to disk, do ensure the Exchange backup job is set to Overwrite and not Append.