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DavidItlantian's avatar
DavidItlantian
Level 3
11 years ago

Failed Backup Jobs - 0XE000FED1: A Failure occurred querying the Writer Status

We're running Symantec Backup Exec 2010 R3 and Windows Server 2008 with Exchange 2010.

I've been unable to run an Exchange server backup and am constantly getting the error "A Failure occurred querying the Writer Status".

I've checked the VSSWriters on the exchange server in question and they are all Stable with no errors.

I scoured through the Symantec forums and haven't really come across any solutions for this error where all VSSWriters are stable with no errors.

Here is the error i'm getting from the Job History:

V-79-57344-65233 - AOFO: Initialization failure on: "\\EX-01.local\Microsoft Information Store\MailboxDB2". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).

V-79-57344-65233 - AOFO: Initialization failure on: "\\EX-01.local\Microsoft Information Store\MailboxDB3". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details. Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).

V-79-57344-65233 - AOFO: Initialization failure on: "\\EX-01.local\Microsoft Information Store\MailboxDB4". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).


Any ideas?

Backing Up
Backup and Recovery
Backup Exec
Error messages
Windows Server (2003-2008)
  • Sush---'s avatar
    Sush---
    11 years ago

    Hello David,

         Try rebooting your Exchange server ones and then try the backups.

     

    Regards,

    -Sush...

  • Sush---'s avatar
    Sush---
    Level 6
    11 years ago

    Hello David,

         Try rebooting your Exchange server ones and then try the backups.

     

    Regards,

    -Sush...

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi,

     

    Are you using Advanced Open File Option in your backup job? If so, turn it off as it isn't recommended for use with database backups.

    Try the backup again and report back...if this works, then you can consider splitting your backups off from each other. Data backups use AOFO; database backups don't use AOFO.

    Thanks!

  • Vishal_Shinde's avatar
    Vishal_Shinde
    Level 5
    11 years ago

    additionally check for any relevant events/errors in the event viewer of your exchange server.

    Regards,

    Vishal

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...what relevant errors?

    The OP has checked the VSS writers on the Exchange server and they are stable.

    Thanks!

  • Sush---'s avatar
    Sush---
    Level 6
    11 years ago

    Hi CraigV,

        Just FYI,

      OP has Exchange 2010 on Win 2008... so irrelevant of AOFO is selected or not it is always going to use VSS for backups.

     

    Regards,

    -Sush...

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Yes, I am well aware of that, but would you recommend then that the OP uses AOFO when backing up Exchange? Server 2003 also used VSS and I've been advised by Symantec technical support in the past NOT to use it...

    Thanks!

  • Vishal_Shinde's avatar
    Vishal_Shinde
    Level 5
    11 years ago

    Hello Craig,

    in most of such cases, exchange specific errors are logged in the event viewer of the exchange server during the backup window.

    Regards,

    Vishal

  • DavidItlantian's avatar
    DavidItlantian
    Level 3
    11 years ago

    Thanks for all the input guys. We ended up just rebooting the exchange server because all other suggestions just didn't work.

    Again Thanks for all the input.

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