Forum Discussion

weather's avatar
weather
Level 2
17 years ago

Failed Install 64-bit, Vista

Installation failed after "Install Synamtect Anti-Virus Client" with

Error 2324

Could not open file: c:\windows\system32\drivers\srtspx64.inf

GetLastError 2

 

The file is there and I have administrator rights 

What's the solution (trick) to get Synamtec client installed 

Thanks 

12.x and Earlier
Backup and Recovery
Backup Exec
Basics

9 Replies

  • skakaiser's avatar
    skakaiser
    Level 2
    17 years ago
    I have had this same problem too, I am running vista 64 with sp1.  Anyone know how to fix this?
  • skakaiser's avatar
    skakaiser
    Level 2
    17 years ago
    I figured it out, just delete the files named srtsp* in your system32/drivers folder.  It installs after you do that
  • KFBS_gal's avatar
    KFBS_gal
    Level 2
    17 years ago

    I only see "srtsp64" files in the Systems32\drivers folder (as well as srtspl64 and srtspx64). There are files that are security catalog types and some that are setup information types. Any further insight anyone can give?

     

  • oliversl's avatar
    oliversl
    17 years ago
    Hey, I deleted those files and I could install too.

    But I don't know what I maybe have broken by deleting those files. I keep a Backup of those files and let
    see if they are needed later.

    Thanks
    Oliver

    skakaiser wrote:
    I figured it out, just delete the files named srtsp* in your system32/drivers folder.  It installs after you do that
  • Mandarin's avatar
    Mandarin
    17 years ago
    I made backup copies of all srtsp* files then removed from them from windows systems32 > drivers folder and it worked as suggested by skakaiser (Thanks) - just not sure what will no longer work though but fingers crossed, all will be okay.