Forum Discussion

starra's avatar
starra
Level 2
7 years ago

Failed to install backup exec 12.5 event id 1000

Accidentally uninstalled the backup exec application. 

after the reboot i tried to reinstall the backup exec, but it always crash when launching backup exec setup

 

 Problem signature:

  Problem Event Name:                      BEX64

  Application Name:                           setup.exe_Symantec Backup Exec™ for Windows Servers

  Application Version:                         12.5.2213.0

  Application Timestamp:                  48c55d6d

  Fault Module Name:                        StackHash_2264

  Fault Module Version:                      0.0.0.0

  Fault Module Timestamp:               00000000

  Exception Offset:                              0000000000000000

  Exception Code:                                c0000005

  Exception Data:                                 0000000000000008

  OS Version:                                        6.1.7601.2.1.0.272.7

  Locale ID:                                           18441

  Additional Information 1:                2264

  Additional Information 2:                2264db07e74365624c50317d7b856ae9

  Additional Information 3:                875f

Additional Information 4:                875fa2ef9d2bdca96466e8af55d1ae6e

 

 

  • Thanks Craig!

    I tried to install BEX 12.5 via command line and it worked! :) 

2 Replies

  • If you have an AV installed, stop and disable it during the installation and see if this makes a difference.
    • starra's avatar
      starra
      Level 2

      Thanks Craig!

      I tried to install BEX 12.5 via command line and it worked! :)