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DanielCapilla's avatar
DanielCapilla
Level 4
4 years ago

GRT copy to tape suddenly failing for particular partition

Hi,

we changed a simple full backup-to-disk-to-tape to a full/diff schedule because of time reasons.
Since then, GRT warnings apear.

BE version 20.6
Environment: Server 2019 Hyper-V Cluster
GRT: File and AD


Before the change, the job ran without warnings.
Now, the new job (full/diff) has a warning regarding the copy to tape/GRT.


Drive F: of that server suddenly can not be *copied* to tape without a GRT warning.
Nothing changed on that server. Restart also was done.

Does anyone have a clue, what could be the issue?


Best regards,
Daniel

20
Windows Server 2019
  • Lothar_Müller's avatar
    Lothar_Müller
    Level 5
    4 years ago
    Hi Daniel

    Is the first full copy also reports the error or only/also the diff copy?

    If changed, in rare conditions
    Dynamic disks can be a Problem.
    Big disks can be a Problem.
    NTFS clustersize can be a Problem.
    Retained Mount points can be a Problem.

    I recommend to go back to original config for testing reasons to Figure out the above reasons.

    Next steps are to analyze deeper logs.

    Kind Regards
    Lothar
    • DanielCapilla's avatar
      DanielCapilla
      Level 4
      4 years ago

      Hello Lothar,

       

      thanks for your ideas. None is the issue. 

       

      But I'm a step further.

      While reading the warning again and again, I noticed, that we do not have an issue with the parition "f:" on the backuped server but

      with the local backup-to-disk drive on the backup-server.


      The warning mentions, that "f" is not grt-capable. "f" is meant to be the f.vhdx of that server under the x:\BEDATA\IMGxxxx folder.

      Interesting is, that the issue only occurs on that b2d folder/item while doing the diff-backup to disk.

       

      Checkdisk showed no erros on the local disk-space.
      I'm now testing the change from instant-grt to regular-grt. So far, the first job went through without warnings. Curios. 
      I also disabled testwise the antivirus. Logs (Windows, BE, antivirus) where no help, except showing a warning regarding:

      Backup-Server B2D space:
      System - Ntfs, ID 55

      In der Dateisystemstruktur auf Volume "E:\BEData\IMG004272\MP00\F" wurde eine Beschädigung erkannt. Die genaue Art der Beschädigung ist unbekannt. Die Dateisystemstrukturen müssen online überprüft werden.


      This must be some temporary staging-file/folder. It just occurs while doing the diff-backup.


      Best regards,
      Daniel

      • Lothar_Müller's avatar
        Lothar_Müller
        Level 5
        4 years ago

        Hello Daniel

        "E:\BEData\IMG004272\MP00\F" is the Folder where the post processes of GRT mounts the vhdx-File to do the instant GRT and regular GRT infomation collection.

        If there was an crash sometimes the folder retains and other mounts fails until a new full backup is done.

        If the folder is empty you can delete it normaly over Windows Explorer (sometimes after a reboot).

        Please remind, all the corresponding Full and diff backups of the past days have to be accessable on disk while GRT is collecting the file or volume infos. If not then the GRT fails in my mind.

        If media lifecycle deleted them this could be the problem.

        Remind: In Test scenarios the data is not old enough, so media lifecycle retains the media on testing.

        Kind Regards