Forum Discussion

msd-ben's avatar
msd-ben
Level 2
10 years ago

GRT Restore Problem - Failing to restore email

Hi all

I'm new to this so please bear with me! I have inherited Backup Exec 12.5 in our organisation (i have only limited knowledge of the product unfortunately), however i am running into an issue with trying to restore a mailbox folder for a particular. I have done alot of reading on the forums here, and tried a few different things, however i'm still getting nowhere.

The error i'm getting is:
====================

Job Completion Status
Completed status: Failed
Final error: 0xe00084b7 - A backup set was created which contains no data. See the job log for details.
Final error category: Job Errors For additional information regarding this error refer to link V-79-57344-33975

Errors:
Restore- msd-sbsV-79-57344-33029 - Error - Mount failed.
Invalid Physical Volume Library Media Identifier.
V-79-57344-33029 - Unable to acquire device for the specified pool and media
====================


The setup we have is Backup Exec 12.5 is on our filesever, and our exchange server (2007) resides on a SBS2008 server which has the backup exec remote agent installed on it. I have tested to make sure that the resource credentials work okay.

We currently save the backup of the SBS server to a 'Backup to Disk Folder'.which resides on a NAS drive. We don't use tape backups anymore as the tape loader eventually gave up over a year ago.

Does anyone have any gems of information that may help me to resolve this at all? Any assistence or pointers would be appreciated!

12.x and Earlier
Agents
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)

4 Replies

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...have you catalogged the media and made sure that the date range for the restore is correct?

    Thanks!

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Does the B2D folder contain IMG folders and .bkf files corresponding to the date which you are trying to restore from ?

  • msd-ben's avatar
    msd-ben
    Level 2
    10 years ago

    Hi both

    I tried to cataloging a backup from yesterday - which worked fine, however after double checking the backup day was correct and trying to restore a test mailbox folder i still seem to be running into the same issue.

    I have selected the folder i want to restore, tested the resource credentials (first storage group says: 'Successful - used server credentials'), and clicked 'run now'.

    The job in job monitor then starts saying 'Initalizing' for a few seconds before saying: "Restore 00128 -- The job failed with the following error: A backup set was created which contains no data. See the job log for details."

    Details again report:
    Completed status: Failed
    Final error: 0xe00084b7 - A backup set was created which contains no data. See the job log for details.
    Final error category: Job Errors

    V-79-57344-33029 - Error - Mount failed.
    Invalid Physical Volume Library Media Identifier.
    V-79-57344-33029 - Unable to acquire device for the specified pool and media


    I have checked the NAS where the backup to disk folder is pointing and this has a number of .bkf files as well as some folders which begin with 'IMG' followed by a series of numbers.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Does the IMG folders contain data in them ?

    Secondly, this error can also occur if the BE account doesn't have all requisites for restore (credentials test doesn't check all requisites).  Pls ensure all requisites are met as per - https://support.symantec.com/en_US/article.TECH51740.html