HostID value must fall within the range error

Try to add the server with any of the following by clicking on Add Servers:

1) IPv4 address. 2) Netbios Name 3) FQDN name.

Hope this helps.

Thanks,

Riyaj

Trying any of these options still results in Backup Exec selecting IPv6 address of the server to use for the host ID.

Is there a way of manually setting the host ID to something else?

Are others using IPv6 in a Backup Exec environment and what have been the results?

What should the host ID usually end up being set to (when it's working properly)?

You could try to force BE to use only IPv4. Click on the BE button ---> Configuration and Settings ---> Backup Exec Settings

I've tried that to no avail. We do have a support ticket open, but here are the details of the problem I've been able to work out so far:

1. Two servers both running Server 2008 R2 with all available updates installed
2. One server runs BE 2012 with all available updates, the other is an AD and File Server
3. Both servers have IPv6 configured and DNS entries for both IPv4 and IPv6
4. The file server has been added to BE 2012 by it's FQDN
5. You create a job for the server which sends the data to a deduplication store
6. Enable the remote computer to perform client-side deduplication
7. Save the job
8. The UI states that the BE services need to be restarted
9. Restart the BE services (if you don't client-side deduplication will not work for the server)
10. Observe the Host ID field under Direct Access Properties for the file server
11. The Host ID field is the IPv6 address of the server
12. Attempt to edit the backup job (no need to make any changes) and save the job
13. The following appears

Please open a support case for this issue. This issue is under investigation.

Thanks,

Riyaj

Hi Riyaj,

Yes we do have a support case open at the moment.

For others who may be experiencing the same issue you can, as a temporary solution, reduce the lengths of the IPv6 address of the server (by using ::). If the length of the address is 32 characters or less the host ID will be accepted and the backup will proceed.

You will need to restart all BE services (including Deduplication ones) to generate the new host ID.

Cheers,

Stephen

Where you able to get a reolution?  Having the same issue here.

Hi,

No we haven't as yet. Symantec are still investigating the issue. My guess is that we'll need a hotfix to correct the problem.

As a workaround, if you can get the IPv6 address of client down to less than 32 characters (using ::) you can continue to perform the backup - though I realise this might not be possible in some environments.

Note that if you change the IPv6 address of the client you will need to restart the Backup Exec services in order for it to update the Host ID.

Cheers,

Stephen

Yeah I dont want to mess with IP setting in our live enviroment, but I was able to do another work around of deleting the trust and publishing on the agent and restarting  BUE, then adding the info back in.  That seems to work for now.