Forum Discussion

JackHo's avatar
JackHo
Level 2
14 years ago

How to check Backup exec license information regarding available agent to deploy

Hi Guys ,

Currently my corp was using Symantec Backup Exec 10d for data backup , as i know each agent (RAWS , SQL  , exchange )  require seperate license key to run , how can i know my existing  Serial No was valid for deploy how many unit of RAWs to my server and etc. Have use Backup Exec License Assessment Tool but the tools was not able provice me the information , it only reply "The License Assessment Tool has found a VIP license " , has try contact the license department 'licensing@symantec.com' but does not have their reponse.Anyway to check my available agent on my BE cnsole screen or using any tools?

10.x and Earlier
Backup and Recovery
Backup Exec
Licensing
  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    Dial 1800-634-4747 option 2 & 2 for licensing team.

  • Hywel_Mallett's avatar
    Hywel_Mallett
    Level 6
    14 years ago

    You should be able to find details of the licenses that have been entered into Backup Exec in the file besernum.xml in the Windows folder (C:\Windows by default).

    If you want to know what licenses you've actually bought, you'll need to speak to the licensing people for your area at Symantec, or if you use a Symantec reseller, they can request a report from Symantec for you.

  • Marky09's avatar
    Marky09
    Level 2
    14 years ago

    Please Dial 1800-634-4747 option 2 & 2 for licensing team. Provide information like order number, customer number or company name to be able to find the licenses on Symantec's database. As for the licenses for Backup Exec, they are perpetual what expires is the maintenance support.

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    14 years ago

    For clarity the besurnum file mentioned previously will only detail what license codes you entered, if those codes are site licenses - it won't tell you how many servers you actually paid for against the site license - hence you do need to phone our licesning team to confirm this sort of information.

  • Hywel_Mallett's avatar
    Hywel_Mallett
    Level 6
    14 years ago

    The first sentence of your reply looks just like AmolZeroCool's. What a coincidence.

    Bear in mind that not all users in this forum are in the USA, so that number may not be right for them.