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magix's avatar
magix
Level 5
15 years ago

HOW TO install BackupExec 2010 agent on Debian (RALUS)


I hope this post will be useful to many people (please vote for it or mark it as solution if it helps you).

Installing directly RALUS on Debian will not always work.

  • First problem : ../perl/Linux/bin/perl: No such file or directory
  • Second problem : at the end "was not successfully installed" and "impossible to add VRTSralus to (server)"
  • And some others that will get solved when following my solution

This is a simple way to install it and avoid these (and other) problems :

1. (optional) Create a folder to keep all RALUS files and copy the archive into it :

  • mkdir /root/BE
  • mkdir /root/BE/RALUS2010
  • mv RALUS_RMALS_RAMS-2896.9.tar.gz /root/BE/RALUS2010/
  • cd /root/BE/RALUS2010

2. Unpack the archive provided by Symantec

  • tar xzf RALUS_RMALS_RAMS-2896.9.tar.gz

3. Stop the RALUS service if it is already installed and runnig

  • /etc/init.d/VRTSralus.init stop

4. Very important, if you are under a 64 bit Linux you have to this

  • Extract debian package :
    tar xzf RALUS64/pkgs/Linux/VRTSralus.tar.gz
  • Install debian package :
    dpkg -i VRTSralus-13.0.2896-0.x86_64.deb
  • Start installation :
    ./RALUS64/installralus

5. But if you are under a 32 bit Linux you have to this (I didn't tested under 32 bits) :


  • Extract debian package :
    tar xzf pkgs/Linux/VRTSralus.tar.gz
  • Install debian package :
    VRTSralus-13.0.2896-0.i386.deb
  • Start installation :
    ./RALUSx86/installralus or ./installralus

6. Be sure to answer all questions correctly especially the one about the host server (XXX.XXX.XXX.XXX), you must give the IP of the Backup Exec server.

7. Do a restart of the RALUS Backup Exec agent, and it should say "[ OK ]"

  • /etc/init.d/VRTSralus.init start

I hope it will help ! Send me questions if you have other problems...

Denis

P.S. Tested with Debian 5.0.3

P.P.S. If you still have some problems :

A) If you get "ERROR: VXIF_HOME is invalid. It must point to the root of VxIF. Exiting ...", simply edit ./RALUS64/installralus, and change line 3 :

  • from : VXIF_HOME=../;export VXIF_HOME
  • to : VXIF_HOME=/root/BE/RALUS2010/;export VXIF_HOME

B) If you get "./RALUS64/installralus: line 50: ../perl/Linux/bin/perl: No such file or directory", simply edit ./RALUS64/installralus, and change line 50 :

  • from : ../perl/$OS/bin/perl -I.. -I$PATH -I$VXIF_HOME -I../perl/$OS/lib/$PERL_VER ../installralus.pl $*
  • to : ../perl/$OS/bin/perl -I.. -I$PATH -I$VXIF_HOME -I../perl/$OS/lib/$PERL_VER ./installralus.pl $*
  • or to : perl -I.. -I$PATH -I$VXIF_HOME ./installralus.pl $*
  • (to be clear, remove one dot in front of"/installralus.pl", keep only one dot instead of two)

C) If the installation is sucessful but VRTSralus refuses to start, launch /opt/VRTSralus/bin/beremote –-log-console to see the error.
If you get error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory you simply need to install the package :

  • Under Debian 6.0.3 : apt-get install libstdc++5 (Thanks to RockwellMuseum)
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  • henryluiz's avatar
    henryluiz
    Level 3
    14 years ago

    Hi

    i have managed to install BE 64 bit agent on Fedora 64 V12.

    BE 64 bit window server sees the fedora server....i can login..... but when i browse an error message says

    The version of the backup exec remote Agent is incompatible with the backup exe media server attemting to access it.

    any ideas

    Thank you

  • JGreer's avatar
    JGreer
    14 years ago

    When attempting step 5, part 2 (dpkg -i VRTSralus.....) I get the following error:

    dpkg: error processing VRTSralus-13.0.2896.0.x86_64.deb (--install):

    cannot access archive: No such file or directory.

     

    Do I need to simply create the archive folder? If so, what path is it looking for?

    Thanks,

    Jeff

  • DecInd_Support's avatar
    DecInd_Support
    Level 2
    14 years ago

    I was able to install the agent using your instructions.  I am also able to connect to the agent running on the Ubuntu Server but with I try to expand the folders all I see is the [ROOT] level.  I have tried calling Support but the agent is only supported on Version 7 and 8 of Ubuntu.  Below is the error I am getting – any help would be greatly appreciated.

     

    52d6b70 Mon Jul 25 18:56:11 2011 : FS_ResolveDevName: [\]

    52d6b70 Mon Jul 25 18:56:11 2011 : FS_BlowOutMachine: FS_ResolveDevName returns -->192.168.100.100<-- as the machineName

    52d6b70 Mon Jul 25 18:56:11 2011 : FS_BlowOutMachine: processing as local machine

    52d6b70 Mon Jul 25 18:56:11 2011 : FS_BlowOutMachine: returning 0

    52d6b70 Mon Jul 25 18:56:11 2011 : ====>VX_AttachToDLE

    52d6b70 Mon Jul 25 18:56:11 2011 : Resetting hard link info

    52d6b70 Mon Jul 25 18:56:11 2011 : Hard link info has been reset

    52d6b70 Mon Jul 25 18:56:11 2011 : VX_AttachToDLE: initializing mount list

    52d6b70 Mon Jul 25 18:56:11 2011 : VX_AttachToDLE: create mount list returned 0

    52d6b70 Mon Jul 25 18:56:11 2011 : Adding any excluded filesystems

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type devpts

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type proc

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type sysfs

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type rpc_pipefs

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type tmpfs

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type cd9660

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type ftp

    52d6b70 Mon Jul 25 18:56:11 2011 : Excluding filesystem type ntfs

    52d6b70 Mon Jul 25 18:56:11 2011 : Attach to: \\192.168.100.100\[ROOT]

    52d6b70 Mon Jul 25 18:56:11 2011 : ====> VX_ChangeDir

    52d6b70 Mon Jul 25 18:56:11 2011 : ====> VXX_ChangeDir : apath : , asize : 1

    52d6b70 Mon Jul 25 18:56:11 2011 : ====>ChangeDir : psize : 1

    52d6b70 Mon Jul 25 18:56:11 2011 :              vx_stat_by_name: Getting stat of /

    52d6b70 Mon Jul 25 18:56:11 2011 : ===> gfsp vxms plugin: stat failed /home/tsupport/.gvfs errno 13

    52d6b70 Mon Jul 25 18:56:11 2011 : ===> gfsp vxms plugin: stat failed /home/tsupport/.gvfs errno 13

    52d6b70 Mon Jul 25 18:56:11 2011 : ===> vf_newpgn: couldn't initialize libgfsp.so

    52d6b70 Mon Jul 25 18:56:11 2011 : Function vfmStatFileName, VxMS resolved the error code to this message: 

    object not claimed by any plugin

    52d6b70 Mon Jul 25 18:56:11 2011 :              vx_stat: objname is / returned 2059

    52d6b70 Mon Jul 25 18:56:11 2011 :              vx_open_by_name: Opening object name : /, openflags : B

    52d6b70 Mon Jul 25 18:56:11 2011 : ===> gfsp vxms plugin: stat failed /home/tsupport/.gvfs errno 13

    52d6b70 Mon Jul 25 18:56:11 2011 : ===> gfsp vxms plugin: stat failed /home/tsupport/.gvfs errno 13

    52d6b70 Mon Jul 25 18:56:11 2011 : ===> vf_newpgn: couldn't initialize libgfsp.so

    52d6b70 Mon Jul 25 18:56:11 2011 : Function vfmOpenFileName, VxMS resolved the error code to this message: 

     object not claimed by any plugin

    52d6b70 Mon Jul 25 18:56:11 2011 :              vx_open_by_name: Error : 2059

    52d6b70 Mon Jul 25 18:56:11 2011 :              vx_open_by_name: new handle =(

    52d6b70 Mon Jul 25 18:56:11 2011 :      VX_FindFirstFile: vx_open_by_name failed for path '/' errno=-536836984

    52d6b70 Mon Jul 25 18:56:11 2011 : DSEnumerator failed with -536836945: 0

  • jbrice's avatar
    jbrice
    Level 2
    14 years ago

    except that /var/log/messages logs a segmentation fault as well. The FS is ext3 and there are no missing NFS mounts.  This looks like a compatibility issue with the file system even thouttgh it is ext3.  Anybody have any suggestions?

     Aug  1 22:03:39 home123-9 kernel: [31401.864652] beremote[3761]: segfault at 114cb010 ip 00007fa9108d7644 sp 00007fa9114cac60 error 6 in libext2fs.so[7fa9108ce000+e000]
  • jbrice's avatar
    jbrice
    Level 2
    14 years ago

    Make sure the current libext2fs.so for that platform is installed:

      apt-get install e2fslibs-dev

    The replace the Ralus installed version of libext2fs.so....

     # find . -name libext2fs.so
./opt/VRTSralus/VRTSvxms/lib/map/libext2fs.so
./opt/VRTSralus/bin/VRTSvxms/lib/map/libext2fs.so
./usr/lib/libext2fs.so
# mv ./opt/VRTSralus/VRTSvxms/lib/map/libext2fs.so ./opt/VRTSralus/VRTSvxms/lib/map/libext2fs.so.old
# /etc/init.d/VRTSralus.init stop
Stopping Symantec Backup Exec Remote Agent
Stopping Symantec Backup Exec Remote Agent:                              [  OK  ]
# mv ./opt/VRTSralus/bin/VRTSvxms/lib/map/libext2fs.so ./opt/VRTSralus/bin/VRTSvxms/lib/map/libext2fs.so.old
# cp ./usr/lib/libext2fs.so ./opt/VRTSralus/VRTSvxms/lib/map/libext2fs.so
# cp ./usr/lib/libext2fs.so ./opt/VRTSralus/bin/VRTSvxms/lib/map/libext2fs.so
# /etc/init.d/VRTSralus.init start
Starting Symantec Backup Exec Remote Agent ......
Starting Symantec Backup Exec Remote Agent:                              [  OK  ]

    Presto.....

  • magix's avatar
    magix
    Level 5
    14 years ago

    This is due to the fact your Backup Exec version is maybe older than your agent ?

    Normallly you can use old agents version with new Backup Exec versions, but not the opposite...

  • magix's avatar
    magix
    Level 5
    14 years ago

    Woaw ! Congratulations, and thank you for your post with all details.

    I am sure it will help people in the future !

    Best regards !