How to resolve Backup Exec no VSR log file found

Hi, I am getting an error the "Database Script returned an error" even when DB team has done all settings. I checked in the log file inside the path = Program Files\Symantec\Backup Exec\RAWS\Logs //Filename = <Server Name>-BEREMOTExx.LOG on the agent and Found out it was saying No VSR Log file found. 
So can anybody tell me how to solve this error??