How to update Backup Exec Remote Agent For Windows System_

Have you tried to manually install all the .msp files from the RAWS - Updates folder ?

EDIT*** Do reboot the server after applying the updates

Hi

I tried to same in my enviorment which seems to have same result with remote agent version on 13.0.5204.109 because if you go to help-about--install updates -- in backupexec you will see after sp1 there are four patches which it install & if you confirm the same by going to C-program file-symantec-backupexec-agent-raws32  or rawsx64 dir then you will see sp1 msp & 3 patches msp means actuallt after sp1 you will see only 2 patches msp which confirm it will only install the updates available in the raws32 or rawsx64 directory for your convience I am adding the snap of same you can confirm if you have same msp in your raws32 dir or rawsx64 directory

So no need to update if the version is now 13.0.5204.109

FYI(In the snap you will see I have open raws32 folder copied from Media server & I have the updates folder in it to show you the contents)

Thanks

It's impossible. The patches require setup.exe to run.

Hi!

Yes, there is the list of patches at Updates directory.

Actually, I don't understand clearly your explanation... What did you mean saying "eans actuallt after sp1 you will see only 2 patches msp which confirm it will only install the updates available in the raws32 or rawsx64 directory"?

What's the reason that there are three patches in Update directory BUT four in the BE > About > Installed updates?

Hi

Take this in a way whatever updates you see in raws32 folder under agent directory or rawsx64 folder would be applied. So you can compare the snap posted by me & your raws32 folder under agent directory on media server & that should be same

Thanks

Yes, the content is the same in my system

Hi

Then that is perfect as said in my testing enviorment also it shows as the same remote agent version as in your case so should not be an issue

Thanks

Great! Thank you for help!