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hmontero's avatar
hmontero
Level 5
14 years ago
Solved

I can´t see all BE clients

Suddenly, i can´t see some BE clients.

I have a server named ANVSRV03 with the BE agent installed and doesn´t appear in the client list (this server is not the only one in this situation).

I´ve been re-installed the client but nothing occurs...8(

How can i force an scan from the BE server.

I use: BE2010 R3 with all fixes installed.

Tks

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  • VJware's avatar
    VJware
    14 years ago

    Hope BE & remote agents are completely patched & up-to-date...(Might be SSL handshake issue) ...Check if HF 180429 is applied or not...

    Any recent changes to bring this about ? Are you able to add any these servers which do not appear as an user-defined selection ?

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  • hmontero's avatar
    hmontero
    Level 5
    14 years ago

    Hello!!!

    I'm very happy, I installed HF-180429 and the problem dissapeared.

    Thanks a lot!!!

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    ...can you run a ping of the IP address/name of the servers affected from the media server?

    Does an nslookup resolve those servers from the media server? And vice versa from the affected servers?

  • hmontero's avatar
    hmontero
    Level 5
    14 years ago

    Craig,

    I installed hotfix 180429 as VJware recommended and the problem dissapeared.

    Tks a lot.