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agsistemas's avatar
agsistemas
Level 3
15 years ago

I can't catalog tape for restore - An unknown error occurred on device "DRV1"

Hi,

I had a problem 2 weeks ago I wanted upgraded Backup Exec 12.5 to 2010 but I had a problem, I didn't have enough free space of drive C, then I opened a case with Symantec to manually truncate the catalog because was huge 20 GB. I truncated the catalog and I kept 3 moths ago and when I had the necessary space for upgrade then I upgrade to Backup Exec 2010. Now I can backup and restore data from disks or tapes without problems, but I need to restore data from one tape of january and how I truncated the catalog I don't have the catalog of this tape.

Before to start restore operation I try to catalog the 2 tapes that I need to restore this data but my surprise is that backup exec 2010 can't read the tape. In job log appears this error message:

Completation Status: Failed
Final error: 0xe00084c8 - The backup storage device has failed-

Errors:
Catalog:
An unknown error occurred on device "MSL4048DRV1"
V-79-57344-33992 - The backup storage device has failed.

To verify that I can restore from other tapes I tried and I do it without problems.
I think only occurs when I try to restore tapes that backup with backup exec 12.5. Also I tried with other older tapes I have the same problem.

I open a case with thecnical support yesterday, but I need a solutiion as soon as possible and Symantec don't have contact me yet.

Someone can help me?

Thank you so much.
2010
Backup and Recovery
Backup Exec
Backup Exec (media server only)
Windows

10 Replies

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  • agsistemas's avatar
    agsistemas
    Level 3
    15 years ago

    Hi,

    I try to catalog tapes that I keep with backup exec 2010 and I can't catalog any tape.

    Someone have an explanation?

    Thank you so much
  • CraigV's avatar
    CraigV
    Moderator
    15 years ago
    Hi there,

    Since that is an HP device, go to the HP drivers website and do a search for HP Library and Tape Tools. Download, and then run the utilities. This is going to show you an error, and I would then suggest logging a call with HP.
    If not, check that you can inventory the library. If so, communication with BE isn't an issue. Also check that RSM isn't enabled for some reason.
    I am leaning towards a drive that is in the process of failing...do the above, and reply with the outcome.

    Laters!
  • agsistemas's avatar
    agsistemas
    Level 3
    15 years ago

    Hi

    It is not a problem with HP drive or library because I can restore data from tape that I have catalog and I can backup with it.

    I think is a problem with backup exec 2010 and his catalog service.

    What is it "RSM"?
  • CraigV's avatar
    CraigV
    Moderator
    15 years ago
    RSM = Removable Storage Service...

    Another thing you can try is the following:

    Tools --> Options --> Catalog --> uncheck: Use storage media-based catalogs

    Run the catalog option again...
  • agsistemas's avatar
    agsistemas
    Level 3
    15 years ago

    RSM is not available and Use storage media-based catalogs is unchecked.

    Any other ideas?

    Thanks
  • CraigV's avatar
    CraigV
    Moderator
    15 years ago
    Was it unchecked when you looked? If so, check it again and then try once more...
  • agsistemas's avatar
    agsistemas
    Level 3
    15 years ago

    Always was unchecked and unavailable and if I look again is still equal.

    Can I do it some diagnostic with BE 2010 that helps give me new clues?

    Thanks
  • CraigV's avatar
    CraigV
    Moderator
    15 years ago
    They have SGMON and that is built into the menu of BE, but a support agent will normally ask you to run this with specific selections.
    Have you checked the error stats of that particular tape?
  • pkh's avatar
    pkh
    Moderator
    15 years ago
    Did you do an inventory on the tape before you try to catalog it?