IDR Restore problem with Win 2003 SBS - Setup does not find HDD's
We've got a new Dell PowerEdge 2900 on which we've installed Windows 2003 SBS Premium Edition, and Backup Exec 10d, and I'm trying to ensure that I can get IDR working before we finish setting it all up (eg while I can still happily trash it and start again).
I've gone through the instructions within the Administrators Guide, have done a full successful backup of the entire system, run the IDR Prep Wizard to create the bootable CD image ISO, selected the option to include the ASR files within the ISO image, and then burnt the ISO to a CD (on another computer as the server doesn't have a CD-R in it.
When I boot the server with the CD inserted, it goes through and starts the IDR process, and I press F2 to enter the Automated System Recovery (ASR) mode, and it proceeds to load the various drivers etc, then after a while it comes up with the following error :
---
Setup did not find any hard disk drives installed in your computer.
Make sure any hard disk drives are powered on and properly connected to your computer, and that any disk-related hardware configuration is correct. This may involve running a manufacturer-supplied diagnostic or setup program.
---
I then just get the option to press F3 to restart.
I've tried running the IDR process with pressing the F6 key as well as F2, but that fails to identify any devices and prompts me to insert a manufacturer supplied driver disk, however the server doesn't come with any.
The server has three SAS Disks running in a hardware RAID-5 config through a Perc RAID controller, and was supplied as a bare bones server, which was simply detected as having one big disk by the SBS installation without needing any driver disks or anything.
The SBS OS didn't come on a SP1 integrated CD so it can't be http://seer.entsupport.symantec.com/docs/283367.htm
I've been through http://seer.entsupport.symantec.com/docs/284394.htm to no avail.
Has anyone else seen this or have a suggestion for where I'm gone wrong?
OS is now SP1 with all the latest patches, BEWS has the latest service pack installed.
Thanks
Keith
I've gone through the instructions within the Administrators Guide, have done a full successful backup of the entire system, run the IDR Prep Wizard to create the bootable CD image ISO, selected the option to include the ASR files within the ISO image, and then burnt the ISO to a CD (on another computer as the server doesn't have a CD-R in it.
When I boot the server with the CD inserted, it goes through and starts the IDR process, and I press F2 to enter the Automated System Recovery (ASR) mode, and it proceeds to load the various drivers etc, then after a while it comes up with the following error :
---
Setup did not find any hard disk drives installed in your computer.
Make sure any hard disk drives are powered on and properly connected to your computer, and that any disk-related hardware configuration is correct. This may involve running a manufacturer-supplied diagnostic or setup program.
---
I then just get the option to press F3 to restart.
I've tried running the IDR process with pressing the F6 key as well as F2, but that fails to identify any devices and prompts me to insert a manufacturer supplied driver disk, however the server doesn't come with any.
The server has three SAS Disks running in a hardware RAID-5 config through a Perc RAID controller, and was supplied as a bare bones server, which was simply detected as having one big disk by the SBS installation without needing any driver disks or anything.
The SBS OS didn't come on a SP1 integrated CD so it can't be http://seer.entsupport.symantec.com/docs/283367.htm
I've been through http://seer.entsupport.symantec.com/docs/284394.htm to no avail.
Has anyone else seen this or have a suggestion for where I'm gone wrong?
OS is now SP1 with all the latest patches, BEWS has the latest service pack installed.
Thanks
Keith
