JesseP
18 years agoLevel 3
Initialization failure on: "Shadow?Copy?Components
A client of mine is running BackupExec 10d on an Windows Server 2003 SBS w/SP2 system. Periodically the nightly backup will fail with the following error: "AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). Snapshot provider error (0x8007000E): Ran out of memory."
Based on the referenced Veritas Support Document (#278779) this is being caused by a "problem with non-paged pool allocation.", referring you to Microsoft KBase 887827. The event log entry referenced in the document does not show up in the System Log, however there are Volsnap event errors (ID 21) listed: "The flush and hold operation for volume C: was aborted because of low available system memory."
The update referenced in the KBase article does not apply as SBS SP2 installed newer versions of the files referenced in the article.
Disabled Shadow Copy for C: and purged all related devices from Device Manager and then re-enabled Shadow Copy. This has not corrected the issue.
Any suggestions would be appreciated.
Based on the referenced Veritas Support Document (#278779) this is being caused by a "problem with non-paged pool allocation.", referring you to Microsoft KBase 887827. The event log entry referenced in the document does not show up in the System Log, however there are Volsnap event errors (ID 21) listed: "The flush and hold operation for volume C: was aborted because of low available system memory."
The update referenced in the KBase article does not apply as SBS SP2 installed newer versions of the files referenced in the article.
Disabled Shadow Copy for C: and purged all related devices from Device Manager and then re-enabled Shadow Copy. This has not corrected the issue.
Any suggestions would be appreciated.