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lukassc's avatar
lukassc
Level 5
13 years ago
Solved

install hangs on the environmental check - BEX2012

 

Hi! I was installing Bex 2012 on a 2008 R2 server, but it freeze in the environmental check... With no error. 
 
I try to run a silent installation but the msiexec does not start 
 
Anyone have an idea about this?
2012
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  • Backup_Exec1's avatar
    Backup_Exec1
    13 years ago

    Hi

    Are you instaling BE on this server for first time or you had other version of BE which you have uninstalled and trying to install BE 2012

    If that is the case please check below link to ensure it is been completely removed

    http://www.symantec.com/docs/TECH50720

    Also there was an issue with BE 2010 vxvalidator downloaded from the link given in link would help to resolve the issue in BE 2010 see if that help in your case too for BE 2012

    http://www.symantec.com/docs/TECH137916

     

    Thanks

4 Replies

  • Backup_Exec1's avatar
    Backup_Exec1
    Level 6
    13 years ago

    Hi

    Are you instaling BE on this server for first time or you had other version of BE which you have uninstalled and trying to install BE 2012

    If that is the case please check below link to ensure it is been completely removed

    http://www.symantec.com/docs/TECH50720

    Also there was an issue with BE 2010 vxvalidator downloaded from the link given in link would help to resolve the issue in BE 2010 see if that help in your case too for BE 2012

    http://www.symantec.com/docs/TECH137916

     

    Thanks

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Try launching the installer using the local admin account.

  • lukassc's avatar
    lukassc
    Level 5
    13 years ago

    I was trying to upgrade from 2010 version to 2012. Then I uninstall the 2010 and the same problem... 

    I delete the registry entries and so. My user is Local Administrator.

    Any more suggestinos? :)

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Is the OS in English or using another language ? Pls ensure you are using the slipstreamed installer of BE 2012 with SP1a

    If you are already using the appropriate installer, please try a silent install using this KB - http://www.symantec.com/business/support/index?page=content&id=HOWTO73252