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deltaflyer's avatar
9 years ago

Installing BE15, SQL Server Express Not Installing

Have been trying for the past few hours to install BE15 on a client server without much success.

Setup: Server 2012 R2 (Dual Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz, 64Gb RAM, 300GB C Drive Space) running HyperV.

We have followed the installation process through, however when installing SQL Express the process fails:

Symantec Backup Exec (TM) 15 Installation Log

08-07-2015,11:12:04 : Symantec Backup Exec
08-07-2015,11:12:04 : Windows Operating System Version: 6.3 - Server
08-07-2015,11:12:04 : GUI-Shell is installed. Not a CORE OS.
08-07-2015,11:12:06 : Checking MSXML6 Version.
08-07-2015,11:12:06 : Minimum required MSXML6 version is: 6.20.2003.0
08-07-2015,11:12:06 : C:\Windows\system32\msxml6.dll
08-07-2015,11:12:06 : MSXML6 available version is: 6.30.9600.17415
08-07-2015,11:12:06 : Checking Windows Installer Version.
08-07-2015,11:12:06 : Windows Installer Version: 5.0.9600.17905
08-07-2015,11:12:06 : Symantec Backup Exec
08-07-2015,11:12:06 : Checking for .Net Framework 2.0.
08-07-2015,11:12:06 : C:\Windows\Microsoft.NET\Framework64\v2.0.50727\caspol.exe
08-07-2015,11:12:06 : Executing managed _Setup:
08-07-2015,11:12:06 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
08-07-2015,11:12:07 : Loading XML from:
08-07-2015,11:12:07 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
08-07-2015,11:12:07 : RawsDlgSequence::CheckInstMode
08-07-2015,11:12:07 : BEOperations::BE_GetInstalledProdCodeVersion()
08-07-2015,11:12:07 : The product detected. PID: , version: .
08-07-2015,11:12:07 : Using installation media verification file: \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\BEx64\Install\Manifest.csm
08-07-2015,11:12:19 : Install media verification completed successfully.
08-07-2015,11:12:19 : Processing completed in 0 hours 0 minutes 12 seconds
08-07-2015,11:12:19 : Processed 694 files.
08-07-2015,11:12:19 : CheckOpenBEUI...
08-07-2015,11:12:19 : BEOperations::BE_GetInstalledProdCodeVersion()
08-07-2015,11:12:19 : The product detected. PID: , version: .
08-07-2015,11:12:19 : BEOperations::BE_GetInstalledProdCodeVersion()
08-07-2015,11:12:19 : The product detected. PID: , version: .
08-07-2015,11:12:19 : Executing BE_MsiGetPropertyFromSourceMedia
08-07-2015,11:12:19 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\BEx64\Install\media\Symantec Backup Exec for Windows Servers.msi
08-07-2015,11:12:20 : 0
08-07-2015,11:12:20 : Extracting patch information from \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\BEx64\Updates\PatchInfo.ini
08-07-2015,11:12:20 : Set telemetry media value: 1
08-07-2015,11:12:20 : Launching UI Install
08-07-2015,11:12:20 : BeSeqDlgs::DlgBERemoteConfig
08-07-2015,11:12:20 : CopySupportFiles
08-07-2015,11:12:20 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
08-07-2015,11:12:20 : AgentSeqDlgs::Misc_BE_CommonOps
08-07-2015,11:12:21 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
08-07-2015,11:12:21 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
08-07-2015,11:12:26 : Typical install value is set to : False
08-07-2015,11:12:26 : Selecte the Tape Device Driver: False
08-07-2015,11:12:26 : Typical install value is set to : False
08-07-2015,11:12:26 : Selecte the Tape Device Driver: False
08-07-2015,11:12:27 : Typical install value is set to : False
08-07-2015,11:12:27 : Selecte the Tape Device Driver: False
08-07-2015,11:12:27 : Initialize the telemetry items on the dialog
08-07-2015,11:12:27 : AgentSeqDlgs::Misc_BE_CommonOps
08-07-2015,11:12:27 : Selecte the Tape Device Driver: False
08-07-2015,11:12:28 : Telemetry Switch setting : True
08-07-2015,11:12:28 : Selecte the Tape Device Driver: False
08-07-2015,11:12:28 : Selecte the Tape Device Driver: False
08-07-2015,11:12:29 : Initialize the telemetry items on the dialog
08-07-2015,11:12:29 : AgentSeqDlgs::Misc_BE_CommonOps
08-07-2015,11:12:29 : Selecte the Tape Device Driver: False
08-07-2015,11:12:30 : Telemetry Switch setting : False
08-07-2015,11:12:30 : Selecte the Tape Device Driver: False
08-07-2015,11:12:30 : Selecte the Tape Device Driver: False
08-07-2015,11:12:31 : AgentSeqDlgs::Misc_BE_CommonOps
08-07-2015,11:12:31 : Push Install: Not Win2k3 system. So go ahead with net 4.5.2
08-07-2015,11:12:31 : Checking MSXML version
08-07-2015,11:12:31 : Inside IsMSXML6Installed method
08-07-2015,11:12:31 : System Drive is : C:\Windows\system32
08-07-2015,11:12:31 : MSXML Version available is : 6.30.9600.17415
08-07-2015,11:12:31 : Minimum MSXML version required is : 6.20.2003.0
08-07-2015,11:12:31 : MSXML latest version available...
08-07-2015,11:12:31 div class="info">08-07-2015,11:12:
08-07-2015,11:12:31 : Value of ProgramFiles(x86) = C:\Program Files (x86)
08-07-2015,11:12:31 : strLuall = C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.exe
08-07-2015,11:12:32 : DlgSLFModern::LoadSerialList
08-07-2015,11:12:32 : Selecte the Tape Device Driver: False
08-07-2015,11:12:34 : No legacy licenses found.
08-07-2015,11:12:34 : DlgSLFSelectLicenses::LoadComboBox
08-07-2015,11:12:34 : DlgSLFSelectLicenses::LoadSerialList
08-07-2015,11:12:34 : DlgSLFSelectLicenses::LoadSerialList
08-07-2015,11:12:34 : Selecte the Tape Device Driver: False
08-07-2015,11:12:35 : Saving the edition switch.
08-07-2015,11:12:35 : Selecte the Tape Device Driver: False
08-07-2015,11:12:47 : Selecte the Tape Device Driver: False
08-07-2015,11:12:48 : Selecte the Tape Device Driver: False
08-07-2015,11:12:48 : Selecte the Tape Device Driver: False
08-07-2015,11:12:49 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
08-07-2015,11:12:49 : Selecte the Tape Device Driver: False
+ 08-07-2015,11:13:09 : Service account exists.
08-07-2015,11:13:09 : Unable to authenticate with the user and password information given for WALNUTTREE\BackupExec.
+ 08-07-2015,11:13:11 : Error validating service account credentials.
08-07-2015,11:13:21 : The account WALNUTTREE\BackupExec has been granted the following rights: Log on as a service Log on using the batch logon type
08-07-2015,11:13:23 : Currently executing as WTW-HYPERV-001\Administrator
08-07-2015,11:13:23 : Install is not executing as the service account.
08-07-2015,11:13:23 : Successfully Logged on as service account.
08-07-2015,11:13:24 : Successfully impersonated service account.
08-07-2015,11:13:24 : EUserName value successfully written to the registry.
08-07-2015,11:13:24 : EPassword value successfully written to the registry.
08-07-2015,11:13:24 : EDomain value successfully written to the registry.
+ 08-07-2015,11:13:24 : Failed to add the svc account user to the "Users Group" on the local machine. The Deduplication option may not be configured properly.
+ 08-07-2015,11:13:24 : Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.
08-07-2015,11:13:24 : Selecte the Tape Device Driver: False
08-07-2015,11:13:48 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
08-07-2015,11:13:48 8 : INFO -2146233087: Unable to determine if Windows Deduplication vong"> + 08-07-2015,11:13:48 : Use Windows Update to verify that you have the latest versions of Microsoft.NET Framework and Microsoft XML Core Services (MSXML) and install them if they are available. Installing the updates helps keep your software current and your computer safe.
08-07-2015,11:13:48 : Selecte the Tape Device Driver: False
08-07-2015,11:14:14 : Checking for MSI Execute Mutex
08-07-2015,11:14:14 : MSI Execute Mutex not found.
08-07-2015,11:14:14 : Terminal Services enabled.
08-07-2015,11:14:14 : Terminal Services server has been set to Install mode.
08-07-2015,11:14:14 : Checking for .Net Framework 4.0.
08-07-2015,11:14:14 : .Net Framework v4.5.2 found - Release registry value 379893.
08-07-2015,11:14:14 : Selecte the Tape Device Driver: False
08-07-2015,11:14:14 : ReleaseLUMutex LiveUpdateInstaller class
08-07-2015,11:14:15 : LU_Install_Product_Thread
08-07-2015,11:14:16 : Executing InstallLiveUpdate.
08-07-2015,11:14:16 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\LiveUpdate\EN\lusetup.exe
+ 08-07-2015,11:14:18 : BE_InstallLiveUpdate return code: 0
08-07-2015,11:14:23 : CheckForLUMutex
08-07-2015,11:14:28 : CheckForLUMutex Start
08-07-2015,11:14:28 : The return value for Symantec LiveUpdate returned error code: 0
08-07-2015,11:14:28 : Executing runtime installer package vcredist_x64.exe.
08-07-2015,11:14:28 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V11.0\vcredist_x64.exe /quiet /install /norestart /log "C:\ProgramData\Symantec\Backup Exec\Logs\V11.0_x64_msruntime_install.log"
08-07-2015,11:14:30 : Return Value of Microsoft Visual C++ 2012 Runtime : 0
08-07-2015,11:14:31 : Executing runtime installer package vcredist_x64.exe.
08-07-2015,11:14:31 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V10.0\vcredist_x64.exe /q /norestart /log "C:\ProgramData\Symantec\Backup Exec\Logs\V10.0_x64_msruntime_install.log"
08-07-2015,11:14:36 : Return Value of Microsoft Visual C++ 2010 Redistributable (x64) : 3010
08-07-2015,11:14:36 : Successfully created HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Reboot.
08-07-2015,11:14:36 : Successfully created HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Reboot\Reboot Install: 1.
08-07-2015,11:14:37 : Executing runtime installer package vcredist_x64.exe.
08-07-2015,11:14:37 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V9.0\vcredist_x64.exe /q /l "C:\ProgramData\Symantec\Backup Exec\Logs\V9.0_x64_msruntime_install.log" /c:"msiexec /i vc_red.msi REBOOT=ReallySuppress /qn"
08-07-2015,11:14:42 : Return Value of Microsoft Visual C++ 2008 Redistributable (x64) : 0
08-07-2-07-2015,11:14:42 : Return Value of Microsoft Visual C++ 2008 Redistributable (x64) : 0
">08-07-2015,11:14:43 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V8.0\vcredist_x64.exe /q:a /c:"msiexec /i vcredist.msi REBOOT=ReallySuppress /qn /l*v C:\Users\ADMINI~1\AppData\Local\Temp\2\V8.0_x64_msruntime_install.log"
08-07-2015,11:14:45 : Return Value of Microsoft Visual C++ 2005 Redistributable (x64) : 0
08-07-2015,11:14:46 : The return value for Microsoft VC++ Redistributables (x64) returned error code: 0
08-07-2015,11:14:46 : Executing runtime installer package vcredist_x86.exe.
08-07-2015,11:14:46 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V10.0\vcredist_x86.exe /q /norestart /log "C:\ProgramData\Symantec\Backup Exec\Logs\V10.0_x86_msruntime_install.log"
08-07-2015,11:14:50 : Return Value of Microsoft Visual C++ 2010 Redistributable (x86) : 0
08-07-2015,11:14:51 : Executing runtime installer package vcredist_x86.exe.
08-07-2015,11:14:51 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V9.0\vcredist_x86.exe /q /l "C:\ProgramData\Symantec\Backup Exec\Logs\V9.0_x86_msruntime_install.log" /c:"msiexec /i vc_red.msi REBOOT=ReallySuppress /qn"
08-07-2015,11:14:53 : Return Value of Microsoft Visual C++ 2008 Redistributable (x86) : 0
08-07-2015,11:14:54 : Executing runtime installer package vcredist_x86.exe.
08-07-2015,11:14:54 : \\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\VCRedist\V8.0\vcredist_x86.exe /q:a /c:"msiexec /i vcredist.msi REBOOT=ReallySuppress /qn /l*v C:\Users\ADMINI~1\AppData\Local\Temp\2\V8.0_x86_msruntime_install.log"
08-07-2015,11:14:56 : Return Value of Microsoft Visual C++ 2005 Redistributable (x86) : 0
08-07-2015,11:14:57 : The return value for Microsoft VC++ Redistributables (x86) returned error code: 0
08-07-2015,11:14:57 : CleanupBKUPEXECKeys()
08-07-2015,11:14:57 : Error while clean up BKUPEXEC instance keys. Object reference not set to an instance of an object.
08-07-2015,11:14:57 : Installing SQL Express 2008 R2 BKUPEXEC instance.
08-07-2015,11:14:57 : BE using NT AUTHORITY\SYSTEM to install SQL Express.
08-07-2015,11:14:57 : "\\wtw-sr-003\d$\_ICT Admin Use ONLY\Drivers & Downloads\Symantec BackupExec 15\Install Files\BE\WINNT\INSTALL\SQLExpress\SQLEXPR_x86_ENU.exe" /ACTION=Install /Q /Hideconsole /SkipRules=RebootRequiredCheck /FEATURES=SQL /INSTANCENAME=BKUPEXEC /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /SQLSVCStartupType=Automatic /ENABLERANU=0 /TCPENABLED="1" /NPENABLED="0" /INSTANCEDIR="C:\Program Files\Microsoft SQL Server" /SQLSYSADMINACCOUNTS="BUILTIN\ADMINISTRATORS" /IACCEPTSQLSERVERLICENSETERMS
+ 08-07-2015,11:15:10 : V-225-302: ERROR: Failed to install SQL Express BKUPEXEC instance with error -2147467259. ***To search for information about this error, click here
+ 08-07-2015,11:15:10 : Please review C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\LOG\Summary.txt for more details.
08-07-2015,11:15:10 : The return value for Microsoft SQL Express returned error code: 2147500037
08-07-2015,11:15:10 : Clean up Symantec installer keys.
08-07-2015,11:15:12 : Terminal Services enabled.
08-07-2015,11:15:12 : Terminal Services server has been set to Execute mode.
08-07-2015,11:15:12 : Failure Detected during Install Progress
08-07-2015,11:15:18 : Skipping push of remote servers and agents due to failed local install.
08-07-2015,11:15:18 : BeSeqDlgs::DlgInstallComplete
08-07-2015,11:15:18 : AgentSeqDlgs::Misc_BE_CommonOps
08-07-2015,11:15:18 : Dialog Sequence Returning errorlevel -2147467259
08-07-2015,11:15:18 : Setting up failed completion dialog.
08-07-2015,11:15:18 : Setting up failed completion dialog (Install).
08-07-2015,11:15:18 : Initialize the telemetry items on the dialog
08-07-2015,11:15:18 : Selecte the Tape Device Driver: False
08-07-2015,11:15:18 : Skipping push of remote servers and agents due to failed local install.
 
Trying to install the SQL Express manually (by download from MS Website) also fails. The SQL files will extract to a temporary location (D:\) but, after extraction, the temp location immediately dissapears and nothing happens. This is for SQL 208, 2012 and 2014.
 
Anyone else expereinced a similar issue?

2 Replies

  • If SQL is not being used on this machine, check for and remove traces of a previous SQL install, reboot and then try the Backup Exec 15 install again.

  • If running any AV, temporarily disable it. Redownload and extract the SQL installer. Launch the installer using elevated privileges and check if the install is successful or not.

    Also, pls post the SQL install log. Thanks.