When upgrading BE2014 agent to BE15 linux agent on Redhat 5.11 , Installing SymSnap driver and return failed. Can you help to check?
BE 15 supports RHEL 5.11, but it does not support the SymSnap driver. I am not sure if SymSnap (AOFO) support will be provided for this version or not in the future.
Try uninstalling the Be 2014 agent and then run the install for BE 15.
When uninstalling the RALUS, Uninstalling SymSnap driver failed. Please advise.
Did it state 'RALUS successfully uninstalled' at the end ?
For RHEL 5.11, the SymSnap driver does not get installed as the Advanced Open File Option isn't supported for this version of Linux. This is expected behavior.
The SCL confirms this - https://support.symantec.com/en_US/article.TECH227896.html
Hi VJware
This is not support in redhat 5.11 by BE2015? Which version will support?
BE 15 supports RHEL 5.11, but it does not support the SymSnap driver. I am not sure if SymSnap (AOFO) support will be provided for this version or not in the future.
Does it mean the system or user file, or database which is in use cannot be backup if SymSnap drive is not installed on redhat 5.11 ?
This is what the SymSnap driver (Open File Option) does - https://support.symantec.com/en_US/article.HOWTO99543.html
Hi VJware,
Is this driver installation included in BE2010 linux agent before? Before we upgraded redhat to 5.11, we can run BE2010 agent on 5.7, but not sure if AOFO is enabled before.
You may check it here
/etc/VRTSralus/ralus.cfg
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\DisableOFO=1
if the valuse is 1 it is OFF
