Forum Discussion

anthony_wynne's avatar
anthony_wynne
Level 3
13 years ago
Solved

Job fails to complete after tape ejects

Good Morning

Every day the last back up I have fails to complete after it has finished and ejects the tape.

I have configured the automatic alerts to respond 1 minute after the alert happens.

I am running BE 2012 and use LTO 4 tapes

Any help will be appreciated

 

Thanks

 

anthony

Backing Up
Backup and Recovery
Backup Exec
Configuring
Error messages
Windows Server (2003-2008)
  • Sush---'s avatar
    Sush---
    13 years ago

    Hello Anthony,
        As you have mentioned that you have set the Alert to respond within 1 minutes, but it may be set to Cancel and the option may be grade out too.

    You will have to set the Respond from BEUtility.

    Please refer to the following technote:

    http://www.symantec.com/docs/TECH160277 : "Respond with" field is grayed out when trying to set up automatic response for Media Remove or Library Insert Alerts


    Thanks,
    -Sush...

6 Replies

  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    13 years ago

    What is the error on the backup job log. Are there any pending alerts for an overwritable media.

  • Sush---'s avatar
    Sush---
    Level 6
    13 years ago

    Hello Anthony,
        As you have mentioned that you have set the Alert to respond within 1 minutes, but it may be set to Cancel and the option may be grade out too.

    You will have to set the Respond from BEUtility.

    Please refer to the following technote:

    http://www.symantec.com/docs/TECH160277 : "Respond with" field is grayed out when trying to set up automatic response for Media Remove or Library Insert Alerts


    Thanks,
    -Sush...

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    Looking at your error message, I think your tape is ejected because it is full and another overwritable tape is required.  You should not set an auto-response for the Media Insert Alert.  Otherwise, your job will cancel and you would have to re-run your job.

    If you have set an auto-response to the Media Insert Alert, you should remove it.  When you get a Media Insert Alert, you should insert an overwritable tape, reply O.K. to the alert and let the job continue.

  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    13 years ago

    Additionally, to what pkh says, make sure that you have atleast 1 overwritable/scratch tape so that the job can continue.