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agvonline's avatar
agvonline
Level 4
13 years ago
Solved

Job hanging on _SharedHardlinkData_

Hi

I have Backup Exec 2010 R3 SP2. For the last six months I've been fully backing up an Exchange 2007 Server (and using IDR) with no problem. Since last Friday though the backup job hangs during Snapshot Processing on the System State backup. It is stuck on the current directory: _SharedHardlinkData_.

Any ideas anybody?

Thanks

Andrew

  • Hopefully I have found the solution, based on a comment from a distant thread I'd read somewhere.

    In the backup job, it was suggested that the next selection AFTER the one that fails could be at fault. In my case this is a backup on another server (not the exchange one). When I ran VSSADMIN LIST WRITERS on that server, I got a error stating:

    "there may be a delay if a shadow copy is being prepared."

    I then ran the bat file detailed here: http://www.symantec.com/business/support/index?page=content&id=TECH152785 to re-register DLLs. The list writers now appear with no error.

    I'll post back later with the outcome of the backup...

    Andrew

  • Hi there,

     

    It could be that your VSS writers are failing, or have failed.

    On the server giving you this issue, run the command listed below from a command prompt:

    vssadmin list writers

    If your VSS writers aren't stable and running, they are in error. You have 1 of 2 ways to fix this:

    1. Restart the server in question.

    2. Reregister the VSS *.dlls as per the TN below:

    http://www.symantec.com/business/support/index?page=content&id=TECH70486

    Thanks!

  • Hi

    Thanks for the reply. I've ran that command on both the Backup Exec server and the Exchange server and all the writers are "Stable" and with "No error".

    I've restarted the exchange server and reinstalled the Agent, but with no luck.

    Andrew

  • Hopefully I have found the solution, based on a comment from a distant thread I'd read somewhere.

    In the backup job, it was suggested that the next selection AFTER the one that fails could be at fault. In my case this is a backup on another server (not the exchange one). When I ran VSSADMIN LIST WRITERS on that server, I got a error stating:

    "there may be a delay if a shadow copy is being prepared."

    I then ran the bat file detailed here: http://www.symantec.com/business/support/index?page=content&id=TECH152785 to re-register DLLs. The list writers now appear with no error.

    I'll post back later with the outcome of the backup...

    Andrew

  • Great stuff...the other option to try is using the Micrsoft VSS provider explicitly. Choose this option under the Tools --> Options --> Advanced Open File...

  • Yes, just to confirm, my last post was the solution to this problem.

  • ...glad to have provided you with the details on the *.bat file that fixed it.