Forum Discussion

Mike_Mccarron's avatar
12 years ago
Solved

job logs

Why would all jobs in history have the "view Job log" greyed out. using 2012 ver14 rev 1798

  • Mike, 

     

          Is this a new install or did this suddenly just happen. you may want to glance at database maintanance under configuration and settings\backup exec settings found under the pearl and check to see how long the job logs are configured to be kept. It is 30 days by default but may have been adjusted. 

  • Hello,

    have all the live updates been installed?

    and make sure the media server has had a reboot

    EDIT:  yes, I see that you have all the live updates

  • Mike, 

     

          Is this a new install or did this suddenly just happen. you may want to glance at database maintanance under configuration and settings\backup exec settings found under the pearl and check to see how long the job logs are configured to be kept. It is 30 days by default but may have been adjusted. 

  • Are there any actual job logs present under the default location (Program Files\Symantec\Backup Exec\Data) ? If yes, are you able to open the XML files without any error ?

    Are you using a CASO-MMS setup ? If yes, do you have the option to view the job logs at the server where the backup actually ran ? Or at the CASO itself ?

     

     

  • If the job logs have been truncated, or you have migrated a BE installation in such a way that Backup Exec is in a new folder strucure/path then the job logs will be greyed out.

  • After database maintenance last night, all job logs seem to be back except a few of the most recent