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Johnathon_Johns's avatar
Johnathon_Johns
Level 3
15 years ago
Solved

Live Update is not installed? Exec 2010

Hi,

I just installed Exec 2010 on Server 2008, 64bit. When I manually click to run LiveUpdate I recieve an error stating that LiveUpdate is not installed and that I must install it. However when I run the LiveUpdate install it tells me that it is allready installed.

Suggestions?

Thanks!

Johnathon

Backup and Recovery
Backup Exec
Error messages
Troubleshooting
  • Johnathon_Johns's avatar
    Johnathon_Johns
    15 years ago

    I ran through the posted removal procedure, there was no Registry item for LU but there were files in the LU Programs folder.

    I deleted that folder, uninstalled Exec completely then reinstalled LU before finally installing Exec.

    It appears to be updating now.

    Thanks!

    Johnathon

3 Replies

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  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    15 years ago

    Do you run LiveUpdate from the menu within Backup Exec or from the startmenu/control panel ?

  • Johnathon_Johns's avatar
    Johnathon_Johns
    Level 3
    15 years ago

    Ahh, good thought, I just looked and LiveUpdate is not in the Control Panel.

    Even after unintalling Exec 2010 I get the same message when attempting to install LU, that it is already installed.

    Now I will look around for a removal tool.

  • Johnathon_Johns's avatar
    Johnathon_Johns
    Level 3
    15 years ago

    I ran through the posted removal procedure, there was no Registry item for LU but there were files in the LU Programs folder.

    I deleted that folder, uninstalled Exec completely then reinstalled LU before finally installing Exec.

    It appears to be updating now.

    Thanks!

    Johnathon