Forum Discussion

richlux's avatar
richlux
Level 4
14 years ago

LiveUpdate shows both BE2010 and BE2010 R2 after upgrade

I upgrade from Backup Exec 2010 to Backup Exec 2010 R2, but when I run LiveUpdate, it shows both products and pulls down updates for both.  The updates for BE 2010 fail and the ones for R2 install fine, but I'd like to not have BE 2010 in the list.  I am sure that BE 2010 is no longer installed.  Is there a way to remove it from the LiveUpdate product list?

Thanks,

Rich

2010
Backup and Recovery
Backup Exec
LiveUpdate
  • richlux's avatar
    richlux
    14 years ago

    That didn't do anything, but I did solve my problem.  I delete all the config files for LiveUpdade in the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate  folder.

    Then when I ran LU from Backup Exec it asked me if I wanted to register BE with LU.  I clicked ok and only the R2 version shows now.

    Thanks,

    Rich

  • richlux's avatar
    richlux
    Level 4
    14 years ago

    That didn't do anything, but I did solve my problem.  I delete all the config files for LiveUpdade in the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate  folder.

    Then when I ran LU from Backup Exec it asked me if I wanted to register BE with LU.  I clicked ok and only the R2 version shows now.

    Thanks,

    Rich

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    Try un-installing LU from Add/Remove & re-install by running lusetup.exe from the BE installables. See if both versions are still displayed or not.

  • richlux's avatar
    richlux
    Level 4
    14 years ago

    Interactive Mode is on. (That's the first thing I did).  All it does is prevent the live update session from starting as soon as it's launched.  It doesn't have a checkbox, it just makes me click next to start it.  I have seen the checkbox screen with other Symantec products, but not with Backup Exec.

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    Click on Options on the extreme top right & choose Interactive mode. Cancel the session & restart Liveupdate for the changes to take effect. You should see an option then to de-select.

  • richlux's avatar
    richlux
    Level 4
    14 years ago

    Thanks.  That's exactly what's happening.  Unfortunately, as that KB article shows in the picture, there is NO checkbox to unselect an item.

    Rich

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    Try this KB article - http://www.symantec.com/docs/TECH126037