Forum Discussion

Damin_Hansen's avatar
Damin_Hansen
Level 3
18 years ago

MAC agents remote install in 11d error

I am trying to install a remote agent on a MAC system and get the error message
VXIF_HOME is invalid, it must point to the root of VxIF. I did the install using the instructions from the Administrators Guide. Any suggestions?
11.x and Earlier
Backup and Recovery
Backup Exec
  • Sandy_Sandifer's avatar
    Sandy_Sandifer
    Level 6
    18 years ago
    Hi Damin,

    In all cases we've seen, this occurs from either not extracting the files properly, or the package being corrupt.

    I would recommend the following:
    1. Make sure you're going to a terminal session and running the following command to extract the package: tar -xvf
    2. Retry the install after using that method of extracting the files. If this is still occurring, then download the Mac agent from the following location and retry:
    http://support.veritas.com/docs/285821
    This is actually the link for the RALUS agent and the steps to get it from our FileConnect site, but the Mac agent is in the same packaged file.

    Thanks.